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Last Updated : Oct 18, 2024 |
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Overview
AXP Public Cloud Solution Description
AXP Public Cloud Solution Description
Know about tested product characteristics and capabilities, including product overview and feature descriptions, interoperability, performance specifications, security, and licensing requirements.
  • Business partners
  • Implementation engineers
  • Sales engineers
  • Solution architects
Implementing
Configuring Workflows for AXP Public Cloud
Workflows overview for AXP Public Cloud
Create, edit, and manage workflows for AXP Public Cloud.
  • Account administrators
  • Business analysts
  • Developers
Administering
Administering AXP Public Cloud
Administering AXP Public Cloud
Administer AXP Public Cloud.
  • Account administrators
  • Supervisors
Using
Using Avaya Workspaces for AXP Public Cloud
Using Avaya Workspaces for AXP Public Cloud
Use the features and capabilities of Avaya Workspaces for AXP Public Cloud.
  • Agents
  • Supervisors
Using Analytics for AXP Public Cloud
Using Analytics for AXP Public Cloud
Use the features and capabilities of Avaya Analytics™ for AXP Public Cloud.
  • Account administrators
  • Report designers
  • Supervisors
Integrating
Administering Avaya Workspaces for CRM for AXP Public Cloud
Administering Avaya Workspaces for CRM for AXP Public Cloud
Configure and administer the features and capabilities of the Customer Relationship Management (CRM) integrations for AXP Public Cloud.
  • Account administrators
  • CRM administrators
  • Developers
Using Avaya Workspaces for CRM for AXP Public Cloud
Using Avaya Workspaces for CRM for AXP Public Cloud
Use the features and capabilities of the Customer Relationship Management (CRM) integrations for AXP Public Cloud.
  • Agents
  • Supervisors
Deploying Preview Dialing for AXP Public Cloud
Deploying Preview Dialing for AXP Public Cloud
Deploy the features and capabilities of Preview Dialing in AXP Public Cloud.
  • Account administrators
  • Implementation engineers
  • Sales engineers
Configuring Preview Dialing for AXP Public Cloud
Configuring Preview Dialing for AXP Public Cloud
Configure and administer the features and capabilities of Preview Dialing in AXP Public Cloud.
  • Account administrators
  • Implementation engineers
  • Sales engineers
Using Preview Dialing in Avaya Workspaces
Using Preview Dialing in Avaya Workspaces
Use the features and capabilities of Preview Dialing in AXP Public Cloud.
  • Agents
  • Supervisors
Configuring corporate contacts for Avaya Workspaces
Configuring corporate contacts for Avaya Workspaces
Configure and administer the features and capabilities of the Corporate Contacts widget in AXP Public Cloud.
  • Account administrators
  • Implementation engineers
  • Sales engineers
Using corporate contacts in Avaya Workspaces
Using corporate contacts in Avaya Workspaces
Use the features and capabilities of the Corporate Contacts widget in Avaya Workspaces.
  • Agents
  • Supervisors
Configuring Avaya Social Connections for AXP Public Cloud
Configuring Avaya Social Connections for AXP Public Cloud
Configure Avaya Social Connections to add administrators and social media accounts, and manage social media customers.
Account administrators
Using Avaya Social Connections for AXP Public Cloud
Using Avaya Social Connections for AXP Public Cloud
Interact with customers through monitored social media accounts.
  • Agents
  • Supervisors
Verint Workforce Engagement documents
Avaya Experience Platform™ Workforce Engagement: Desktop Applications Deployment Reference and Installation Guide
Avaya Support link
Configure and administer the features and capabilities of client applications installed on end-user workstations.
  • Administrators
  • Implementation engineers
  • Sales engineers
Avaya Experience Platform™ Workforce Engagement: Real-Time Agent Assist Setup Guide
Avaya Support link
Configure and administer the features and capabilities of Verint Workforce Engagement Real-Time Agent Assist.
  • Administrators
  • Implementation engineers
  • Sales engineers
Avaya Experience Platform™ Workforce Engagement: Technology, Security, and Network Integration Deployment Reference Guide
Avaya Support link
Understand the technology, networking, and security requirements for connecting to Verint Workforce Engagement.
  • Administrators
  • Implementation engineers
  • Sales engineers
Avaya Experience Management™ Getting Started Guide
Avaya Support link
Use the features and capabilities of the Avaya Experience Management™ application for the first time.
  • Administrators
  • Implementation engineers
  • Sales engineers
Videos
AXP Public Cloud Application Center Administration Videos
Getting started with Administration Center
Administer AXP Public Cloud.
  • Account administrators
  • Supervisors
Orchestration Videos
Getting started with Orchestration
Manage workflows.
  • Account administrators
  • Business analysts
  • Developers
AXP Public Cloud Automation Videos
Getting started with Automation
Manage the features and capabilities of Automation for AXP Public Cloud.
  • Account administrators
  • Business analysts
  • Developers
Administering Avaya Proactive Outreach and Preview Dialing for AXP Public Cloud
Administering Avaya Proactive Outreach and Preview Dialing for AXP Public Cloud
Configure and administer the features and capabilities of Avaya Proactive Outreach and Preview Dialing for AXP Public Cloud.
Account administrators
Administering Avaya Workspaces for CRM for AXP Public Cloud
Administering AXP Public Cloud Workspaces for CRM
Administer AXP Public Cloud Avaya Workspaces for CRM.
  • Account administrators
  • CRM administrators
  • Supervisors
Using AXP Public Cloud for supervisors
Manage real-time and historical reports.
  • Account administrators
  • Supervisors
Using AXP Public Cloud for agents
Launching agent desktop
Manage the features and capabilities of Avaya Workspaces for AXP Public Cloud.
  • Agents
  • Supervisors
Getting started with AXP Public Cloud
Overview - AXP Public Cloud
Get an overview of AXP Public Cloud and its components.
All audiences
Getting started with Avaya Workspaces for CRM for AXP Public Cloud
Getting started with Avaya Workspaces for CRM for AXP Public Cloud
Get an overview of Avaya Workspaces for CRM for AXP Public Cloud and manage interactions.
All audiences