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Using corporate contacts in Avaya Workspaces
Transferring a call to an Avaya Cloud Office™ contact
You can transfer a customer call to an Avaya Cloud Office™ contact from all tabs of the Corporate Contacts widget. You can first talk to the customer and decide if you require Avaya Cloud Office™ contact's assistance.
If your account administrator enables extension calling, the user's Avaya Cloud Office™ extension is the default number to transfer the call.
Before you begin
Ensure that you are in the Ready state and accept an incoming call from the customer.
- On the Users tab, search for the contact or locate it in the Favorites list.
ADDITIONAL INFORMATION:You can also search for the contact on the Groups or Chats tab.
- For the contact to transfer the call, click
.
ADDITIONAL INFORMATION:On the Users and Groups tabs, the option to transfer the call is next to the contact name. On the Chats tab, the option is at the top of the chat pane.STEP RESULT:Avaya Workspaces initiates a call transfer with the Avaya Cloud Office™ contact.