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Using corporate contacts in Avaya Workspaces
Presence states of Avaya Cloud Office™ contacts
When configuring the Avaya Cloud Office™ integration with AXP Public Cloud, the account administrator selects an application to use for displaying the Presence state of Avaya Cloud Office™ contacts on the Corporate Contacts widget. To display Presence states on the widget correctly, Avaya recommends that the corporate contacts use the application that the account administrator selected.
Avaya Cloud Office™ contacts must use only one Avaya Cloud Office™ application at a time for Presence states to display correctly, Avaya Cloud Office™ or Avaya Cloud Office Phone App. If Avaya Cloud Office™ contacts have both the applications, they need to set their Presence state to Available on the application that is not currently in use. For example, if the contacts mostly use the Avaya Cloud Office™ application, they need to set their Presence status to Available on Avaya Cloud Office Phone App.
The following table describes the Presence states available on the Corporate Contacts widget when the corporate contacts use Avaya Cloud Office™.
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Presence icon
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Corporate Contacts Presence state
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Avaya Cloud Office™ Presence state
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Corporate Contacts Presence state description
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|---|---|---|---|
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Available
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Available
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The contact is online and can receive calls.
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 |
On a Call
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On a Call
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The contact is on a voice call.
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|
In a Meeting
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In a Meeting
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The contact is on a video call.
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 |
Do Not Disturb
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Do Not Disturb
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The contact does not want to receive calls or messages.
Avaya Cloud Office™ forwards all incoming calls for the contact to their voice mail.
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 |
Offline
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Invisible
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The contact is out of network and cannot receive calls.
If a contact using Avaya Cloud Office™ sets their Presence state to Invisible, they appear as offline on the Corporate Contacts widget.
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The following table describes the Presence states available on the Corporate Contacts widget when the corporate contacts use Avaya Cloud Office Phone App.
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Presence icon
|
Corporate Contacts Presence state
|
Avaya Cloud Office Phone App Presence state
|
Corporate Contacts Presence state description
|
|---|---|---|---|
|
Available
|
Available
|
The contact is online and can receive calls.
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|
Busy
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Busy
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The contact is on an active call.
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|
Do Not Disturb
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Do Not Disturb
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The contact does not want to receive calls or messages.
Avaya Cloud Office Phone App forwards all incoming calls for the contact to their voice mail.
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|
Offline
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Invisible
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The contact is out of network and cannot receive calls.
If a contact using Avaya Cloud Office Phone App sets their Presence state to Invisible, they appear as offline on the Corporate Contacts widget.
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