Analytics for Avaya Experience Platform™ Public Cloud is a microservices-based reporting solution that collects contact center events, translates them into measures and stores them in the reporting database. With these measures, you can create a suite of historical reports for Avaya Experience Platform™ Public Cloud. The evolution of the Analytics for Avaya Experience Platform™ Public Cloud reporting platform provides the ability to view and analyze Avaya Experience Platform™ Public Cloud data through historical interaction dashboards and dossiers.

Analytics for Avaya Experience Platform™ Public Cloud also offers a suite of measures for real-time dashboards to provide an immediate view of the key Contact Center KPIs to supervisors and Contact Center managers. You can view real-time reporting dashboards using Avaya Workspaces.

Using Analytics for Avaya Experience Platform™ Public Cloud, you can:

• Streamline contact center operations

• Reduce operational costs

• Provide enhanced services to customers

• Get insights from interactions to enhance customer experience and agent performance

• Analyze interaction types that Avaya Experience Platform™ Public Cloud supports

Avaya Workspaces Analytics for Avaya Experience Platform™ Public Cloud is available through the Application Center dashboard.