The following table lists the reports and dossiers based on daily roll-up data available on the Daily page:
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Name
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Description
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Agent Performance By Channel Daily
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Displays the performance and productivity of an agent by channel for the selected duration.
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Agent Performance Daily
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Displays the overall performance and productivity of an agent for the selected duration.
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Agent Top 5 Performance Daily
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Displays a performance summary of the top five agents for the selected duration.
The Agent Top 5 Performance Daily report is a subset of Agent Performance Daily.
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Queue Performance Daily
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Displays the performance in a queue for the selected duration.
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Agent Not Ready By Reason Code Daily
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Displays the agent's reason code for changing the state to not ready for a selected duration.
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Agent by Queue Performance Daily
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Displays the interactions that an agent handles for each queue during the selected duration.
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Agent by Disposition Code Daily
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Displays the reason that an agent associates with any interaction during the selected duration.
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Supervisor Monitoring Summary By Channel Daily
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Displays the observe, coach, and barge activities for a supervisor.
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