The following table lists the folders available on the Standard Historical Reports page:
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Name
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Description
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Dossier
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Contains all canned dossiers based on a scheduled interval, daily, and monthly data that you can use to:
Use dossiers to generate custom reports with visuals, such as graphs and images. This information is based on KPIs that are calculated for various dimensions, such as time zone, agent login ID.
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Reports
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Contains all canned reports based on a scheduled interval, daily, and monthly data that you can use to:
Use Reports to generate custom reports in a grid format.
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