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Using Analytics for Avaya Experience Platform™ Public Cloud
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Input prompts
Last Updated : Sep 22, 2023 |
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The following tables list the input prompts that you use to run an interval-based dossier or report:
Agent Configuration
This report is not based on a specific time.
|
Name
|
Description
|
|---|---|
|
Agent Group-Agent
|
The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.
To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.
By default, the Search for field is enabled for this prompt.
This prompt is optional. An asterisk (*) indicates a deleted user.
|
Agent Login/Logout
|
Name
|
Description
|
|---|---|
|
Timezone
|
The time zone for displaying results on the dossier or report.
This prompt is mandatory.
|
|
Time Filter
|
The attributes to define the duration for displaying results on the dossier or report.
This prompt is mandatory.
|
|
Agent Group-Agent
|
The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.
To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.
By default, the Search for field is enabled for this prompt.
This prompt is optional. An asterisk (*) indicates a deleted user.
|
Agent Performance
|
Name
|
Description
|
|---|---|
|
Timezone
|
The time zone for displaying results on the dossier or report.
This prompt is mandatory.
|
|
Time Filter
|
The attributes to define the duration for displaying results on the dossier or report.
This prompt is mandatory.
|
|
Agent Group-Agent
|
The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.
To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.
By default, the Search for field is enabled for this prompt.
This prompt is optional. An asterisk (*) indicates a deleted user.
|
Agent Performance By Channel
|
Name
|
Description
|
|---|---|
|
Timezone
|
The time zone for displaying results on the dossier or report.
This prompt is mandatory.
|
|
Time Filter
|
The attributes to define the duration for displaying results on the dossier or report.
This prompt is mandatory.
|
|
Agent Group-Agent
|
The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.
To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.
By default, the Search for field is enabled for this prompt.
This prompt is optional. An asterisk (*) indicates a deleted user.
|
|
Channel
|
The channel for displaying results on the dossier or report. The options are:
This prompt is optional.
|
Contact Detail
|
Name
|
Description
|
|---|---|
|
Timezone
|
The time zone for displaying results on the dossier or report.
This prompt is mandatory.
|
|
Start Date
|
The attribute to define the start date for displaying results on the dossier or report.
This prompt is mandatory.
|
|
End Date
|
The attribute to define the end date for displaying results on the dossier or report.
This prompt is mandatory.
|
|
Engagement ID
|
The source system ID to uniquely identify the interaction. You can select multiple values or leave the field blank.
This prompt is optional.
|
|
Dialog ID
|
The source system ID to uniquely identify the dialog. You can select multiple values or leave the field blank.
This prompt is optional.
|
Queue Performance
|
Name
|
Description
|
|---|---|
|
Time Zone
|
The time zone for displaying results on the dossier or report.
You can select the time zone value for which the user wants to run the report. Can select only one value at a time.
This prompt is mandatory.
|
|
Time Filter
|
The attributes to define the duration for displaying results on the dossier or report.
This prompt is mandatory.
|
|
Queue Name
|
The element prompt available to view the information for all the queues or for a particular queue.
This prompt is optional.
|
Agent Not Ready By Reason Code
|
Name
|
Description
|
|---|---|
|
Time Zone
|
The time zone for displaying results on the dossier or report.
You can select the time zone value for which the user wants to run the report. Can select only one value at a time.
This prompt is mandatory.
|
|
Time Filter
|
The attributes to define the duration for displaying results on the dossier or report.
Enter the date time stamp of the reporting interval.
This prompt is mandatory.
|
|
Agent Group-Agent
|
The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.
You can select multiple values, all values, or leave this field blank.
To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.
By default, the Search for field is enabled for this prompt.
This prompt is optional. An asterisk (*) indicates a deleted user.
|
|
Not Ready Reason Code
|
The reason to indicate why an agent changed the state to not ready.
This prompt is optional.
|
Agent by Queue Performance
|
Name
|
Description
|
|---|---|
|
Time Zone
|
The time zone for displaying results on the dossier or report.
You can select the time zone value for which the user wants to run the report. Can select only one value at a time.
This prompt is mandatory.
|
|
Time Filter
|
The attributes to define the duration for displaying results on the dossier or report.
Enter the date time stamp of the reporting interval.
This prompt is mandatory.
|
|
Agent Group-Agent
|
The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.
You can select multiple values, all values, or leave this field blank.
To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.
By default, the Search for field is enabled for this prompt.
This prompt is optional. An asterisk (*) indicates a deleted user.
|
|
Queue Name
|
The element prompt available to view the information for all the queues or for a particular queue.
This prompt is optional.
|
Agent By Disposition Code
|
Name
|
Description
|
|---|---|
|
Time Zone
|
The time zone for displaying results on the dossier or report.
You can select the time zone value for which the user wants to run the report. Can select only one value at a time.
This prompt is mandatory.
|
|
Time Filter
|
The attributes to define the duration for displaying results on the dossier or report.
Enter the date time stamp of the reporting interval.
This prompt is mandatory.
|
|
Agent Group-Agent
|
The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.
You can select multiple values, all values, or leave this field blank.
To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.
By default, the Search for field is enabled for this prompt.
This prompt is optional. An asterisk (*) indicates a deleted user.
|
|
Disposition Code
|
The reason that an agent associates for any interaction.
This prompt is optional.
|
Supervisor Monitoring Summary By Channel
|
Name
|
Description
|
|---|---|
|
Timezone
|
The time zone for displaying results on the dossier or report.
You can select the time zone value for which the supervisor wants to run the report. You can select only one value at a time.
This prompt is mandatory.
|
|
Time Filter
|
The attributes to define the duration for displaying results on the dossier or report.
This prompt is mandatory.
|
|
Channel
|
The channel for displaying results on the dossier or report. The options are:
To filter results on the dossier or report, you can move the required channel from the Available list to the Selected list.
This prompt is optional.
|
|
Supervisor Login ID
|
The login ID associated with the supervisor.
|
Emergency Calls
|
Name
|
Description
|
|---|---|
|
Timezone
|
The time zone for displaying results on the dossier or report.
You can select the time zone value for which the user wants to run the report. You can select only one value at a time.
This prompt is mandatory.
|
|
Start Date
|
The start date of the reporting interval.
This prompt is mandatory.
|
|
End Date
|
The end date of the reporting interval.
This prompt is mandatory.
|
|
Agent Group-Agent
|
The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.
To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list. An asterisk (*) indicates a deleted user.
By default, the Search for field is enabled for this prompt.
This prompt is optional.
|
Call Back Detail
|
Name
|
Description
|
|---|---|
|
Timezone
|
The time zone for displaying results on the report.
You can select the time zone value for which the user wants to run the report. You can select only one value at a time.
This prompt is mandatory.
|
|
Start Date
|
The start date of the reporting interval.
This prompt is mandatory.
|
|
End Date
|
The end date of the reporting interval.
This prompt is mandatory.
|
|
Callback Engagement ID
|
The Engagement ID of the callback to the customer.
You can enter multiple Callback Engagement IDs separated by a comma.
This prompt is optional.
|
|
Callback ID
|
The unique identifier of the callback request.
You can enter multiple Callback IDs separated by a comma.
This prompt is optional.
|
|
Engagement ID
|
The source system ID to uniquely identify the interaction.
You can enter multiple Engagement IDs separated by a comma.
This prompt is optional.
|