The following table lists the available canned dossiers:
|
Name
|
Description
|
|
Agent by Disposition Code
|
Displays the reason that an agent associates with any interaction for the selected duration.
|
|
Agent Performance
|
Displays the overall performance and productivity of an agent for the selected duration.
|
|
Agent Performance By Channel
|
Displays the performance and productivity of an agent by channel for the selected duration.
|
|
Agent by Queue Performance
|
Displays the interactions that an agent handles for each queue during the selected duration.
|
|
Queue Performance
|
Displays the performance in a queue for the selected duration.
|
|
Agent Not Ready By Reason Code
|
Displays the agent's reason code for changing the state to not ready for a selected duration.
|
|
Agent Login/Logout Report
|
Displays each agent's login, logout information and the agent's login duration for each session.
|
|
Contact Detail Summary
|
Displays the end-to-end details of all customer interactions across various parameters.
|
|
Agent Configuration
|
Displays agent information and agent properties.
|
|
Supervisor Monitoring Summary By Channel
|
Displays the observe, coach, and barge activities for a supervisor.
|
|
Emergency Calls
|
Displays the interaction details of all emergency calls made for a selected reporting period.
|
