Realtime Reporting provides real-time reporting capabilities for reporting supervisors and reporting administrators to monitor up-to-date contact center statistics. You can view call activity changes in real time. In Realtime Reporting, you can view and manage dashboards and views with real-time reporting agent data.

Dashboards display real-time reporting measures with agent and queue details. You can use dashboards to quickly access your contact center statistics. When configuring a dashboard, you can select a view. Views determine the type and number of measures and the visualization type for the dashboard data.

For more information about Realtime Reporting, see Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud.