Running and viewing a dossier

Last Updated : Oct 10, 2023 |
Prolog information
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Before you begin
You must have supervisor credentials to run a dossier.
As as supervisor, you can run and view a dossier for a graphical visualization of the contact center performance.
  1. Log in to Analytics for Avaya Experience Platform™ Public Cloud.
  2. On the Home page, in the navigation pane, click Shared Reports.
  3. In the content pane, click Standard Historical Reports.
  4. Click Dossier.
  5. From the available dossiers, click the dossier you want to run.
  6. On the input prompts, specify the values.
  7. Click Run Dossier.
    STEP RESULT:
    Analytics for Avaya Experience Platform™ Public Cloud displays the dossier summary page based on the values specified in the input prompts.
  8. To view the dossier in presentation mode, click the Presentation Mode icon.
  9. Depending on the duration for which you want to view the dossier, click Interval, Daily, or Monthly.
    ADDITIONAL INFORMATION:
    By default, the dossiers display the Interval page.
Related links
Adding data to a dossier