Adding a visualization in a dossier

Last Updated : Feb 26, 2024 |
Prolog information
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The visualization capabilities in Analytics for Avaya Experience Platform™ Public Cloud offer many options for visualizing contact center data in dossiers.
You can add a visual representation of data in a dossier, such as a grid, KPI, bar chart, line chart, pie chart, or map. Other data visualizations include Waterfall, Heat Map, Bubble Chart, Histogram, Box Plot, Network, Sankey Diagram, and Time Series.
You can also create a customized view for visualizing data, such as a Bubble Chart, Circle Packing, Collapsible Tree, Stream Graph, Word Cloud, Zoomable Sunburst, Google Timeline, or Sequences Sunburst.
  1. Log in to Analytics for Avaya Experience Platform™ Public Cloud.
  2. Click Create New Dossier.
    STEP RESULT:
    The new dossier displays a single blank visualization.
    You can see the CONTENTS, DATASETS, EDITOR, and Visualization panels.
  3. In the DATASETS panel, select one of the following options to add data to the dossier:
    • New Data: To import data from your computer or external database, depending on the user role.
    • Existing data: To select a dataset from one of the connected databases.
    • Existing Objects: To create a new dataset using the attributes and metrics available on one of the connected environments.
    STEP RESULT:
    The selected data is added to your dossier as a dataset.
  4. If you select Existing data and the dataset requires inputs prompts, do the following:
    1. In the input prompts, specify the values.
    2. Click Run Dossier.
      STEP RESULT:
      Analytics for Avaya Experience Platform™ Public Cloud displays the data based on the values specified in the input prompts.
  5. In the Visualization panel, click the three vertical dots next to Visualization 1 and click Change Visualization.
    ADDITIONAL INFORMATION:
    The default visualization is Grid.
  6. In the Change Visualization window, select one of the following visualization types:
    • Grid
    • KPI
    • Bar
    • Line
    • Pie
    • Map
    • More (For other data visualizations)
    • Custom (For custom visualizations)
    STEP RESULT:
    Analytics for Avaya Experience Platform™ Public Cloud displays the data in the selected visualization type.
  7. To add another visualization panel, click the Visualization icon Visualization icon.
    STEP RESULT:
    A new visualization panel opens beside the current visualization panel.
  8. Add data to your visualizations by doing one of the following:
    • Double-click the attributes or metrics.
    • Drag and drop the attributes or metrics into the visualization container.
  9. Click Save icon to save your changes in the dossier.