Call Center Elite is a separately licensed software application inside Communication Manager and therefore, the Call Center Elite release cannot be greater than the Communication Manager release.

Call Center Elite is licensed as a whole number release such as 8.1, which means that the Call Center Elite software is licensed in Product Licensing and Delivery System (PLDS) as Call Center Elite 8.1.

Call Center Elite is licensed on the basis of each Concurrent User (CU), which means that only the specified number of licensed units can gain access and use the software on an Avaya server supporting Communication Manager at any given time, but without regard to the named user. The CU license is ideal for call centers as agents in shifts can use the same license.