Avaya incorporates security features in all products. However, the customer is responsible for setting the security configurations on the customer data network and for configuring the security features that are available in the products.

Call Center Elite security features

• Access codes: To prevent hackers from using the Meet-me Conference facilities.

• Barrier codes: To provide remote access.

• Call Vectoring and Call Prompting: To prevent unauthorized user access.

• Converse-on vector step: To route calls to a Voice Response Unit (VRU) where you can set stringent security checks, such as voice recognition.

• Expert Agent Selection (EAS): To lock stations with unstaffed agents.

• Recorded announcements: To indicate that unauthorized calling is illegal and that the call is monitored or recorded.

• Service Observing (SO) and console permissions: To disable the capabilities for individuals who do not need the feature.

• VDN Class of Restriction (COR): To limit the outgoing facility path. For instance, you can set the Facility Restriction Level (FRL) in the COR to zero for restricted access to network routing preference.

For more information about security designs, testing, and violation reports, see Avaya Aura® Communication Manager Reports and Avaya Aura® Communication Manager Security Design on the Avaya Support website at http://support.avaya.com.