Administrators can ensure that when agents log in to Call Center Elite, they are automatically logged into the available work mode instead of the auxiliary work mode. Administrators administer this feature on a per agent basis.

The administered work mode is overridden in the following cases:

• When an agent logs in to Call Center Elite by using ASAI or CTI and enters the work mode using the ASAI or CTI command.

• When an agent logs in to Call Center Elite by using Avaya one-X® Agent and specifies a work mode.