Call recording software developed by Avaya and Verint that requires no proprietary hardware. This software supports TDM, IP, or mixed environments. You can use the products for Service Observing.
Requires Application Enablement Services (AES) 4.2 or later to connect to Communication Manager .
Requires the Communication Manager API (CMAPI), that is, the Device, Media, and Call Control (DMCC) service to gain access to media and to record calls.
Note:
With Communication Manager , you can complete the DMCC registration for call recording solutions only through an AES license file.
NICE Loggers
Call recording solution developed by Nice that offers the following recording models:
Record on Demand
Selective recording
Quality management recording
All call recording
For application notes on third-party connectivity, see the Avaya Support website at http://support.avaya.com.
