The following table lists the maximum capacity for Call Center Elite resources.
Call Center Elite resource |
Release 8.x |
Release 10.1.x |
Administered agent login IDs |
30,000 |
30,000 |
Administered agent-skill pairs in Communication Manager |
999,999 |
999,999 |
Concurrently logged-in ACD agents-skill pairs |
360,000 |
360,000 |
Concurrently logged-in ACD agents |
10,000 |
10,000 |
Holiday tables |
999 |
999 |
Number of trunks that can be measured |
30,000 |
30,000 |
Separate VDN extensions from station extensions |
NA. Allows full capacity for VDNs and stations. |
NA. Allows full capacity for VDNs and stations. |
Policy Routing Tables (PRTs) of 15 steps each |
8,000 |
8,000 |
PRT routing destination points |
24,000 |
24,000 |
Service Hours Tables |
999 |
999 |
Skills or hunt groups per Communication Manager instance |
8,000 |
8,000 |
Skills per agent |
120 |
120 |
Station extensions
Note:
Station extensions consist of attendant extensions, station set assignments, including ACD agent physical set, Administration Without Hardware (AWOH), and administered EAS logical agent IDs. |
41,000 |
41,000 |
Total extensions |
64,000 |
64,000 |
VDN extensions |
30,000 |
30,000 |
VDN variables |
V1 to V9 for each of the 30,000 VDNs. |
V1 to V9 for each of the 30,000 VDNs. |
Vector Routing Tables |
999 |
999 |
Vectors of 99 steps each |
8,000 |
8,000 |
