Communication Manager denies service if the number of concurrent agent login IDs exceed the licensed quantity.
For example, the Call Center Elite licensing controls the following:
If an agent has at least one assigned Advocate skill, Communication Manager treats the agent as an Advocate Agent.
If an agent attempts to log in to the system when the Advocate Right-to-Use (RTU) license limit is reached, Communication Manager plays a reorder tone and denies agent login.
