Upgrading Avaya Aura® Communication Manager

Change history

Last Updated : Mar 21, 2026 |

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The following changes are made to this document since the last issue:

Issue	Date	Summary of changes
13	March 2026	Added the section: Changes to platform support
12	February 2026	Updated the following sections: Supported servers Supported servers for Avaya Aura applications Software requirements Supported ASP R6.0.x (KVM on RHEL 8.10) version
11	February 2026	Updated the following sections: Cloning a Virtual Machine on ASP R6.0.x (KVM on RHEL 8.10) Calculating space for the clone Validating a Virtual Machine Backup (clone)
10	October 2025	Updated the following sections: Upgrade sequence for Avaya components Optional Upgrade Sequence for Avaya components Upgrading RHEL 8.4 to RHEL 8.10 on OVA-based virtual machines
9	August 2025	Updated the following sections: Upgrade sequence for Avaya components Optional Upgrade Sequence for Avaya components
8	July 2025	Updated the following section: Upgrading duplex Communication Manager Release 7.x or 8.x or 10.1.x to duplex Communication Manager Release 10.2.x and migrating to a new server by using System Manager Solution Deployment Manager Taking a snapshot of the virtual machine from the vCenter managed host or standalone host
7	June 2025	Updated the following section: Taking a snapshot of the virtual machine from the vCenter managed host or standalone host
6	April 2025	Updated the following section for Release 10.2.1.1: Supported ESXi version
5	December 2024	Added the following sections for Release 10.2.1: Optional Upgrade Sequence Verify the software version of the Survivable Remote Servers Optional Upgrade Sequence for Avaya components Upgrading RHEL 8.4 to RHEL 8.10 on OVA-based virtual machines Supported footprints of Communication Manager OVA on ASP R6.0.x (KVM on RHEL 8.10) Migrating Communication Manager from VMware to ASP R6.0.x (KVM on RHEL 8.10) Obtaining existing VMware details Performing prerequisite tasks to migrate Communication Manager from VMware to ASP R6.0.x (KVM on RHEL 8.10) Obtaining Communication Manager input configuration details for migration Virtual Machine Backups (clone) as an alternative to snapshots Cloning a Virtual Machine on ASP R6.0.x (KVM on RHEL 8.10) Validating a Virtual Machine Backup (clone) Rolling back using the Virtual Machine Backup (clone)
5	December 2024	Updated the following sections for Release 10.2.1: Purpose Prerequisites Communication Manager upgrade methods Supported servers Communication Manager upgrades Software requirements Supported footprints of Communication Manager Software-only ISO image for on-premise Upgrading Communication Manager to Release 10.2.x on Software-only environment using System Manager Solution Deployment Manager Upgrading Communication Manager to Release 10.2.x on Software-only environment using SMI Avaya Aura Security Service Packs overview Installing Communication Manager SSP using CLI Supported servers for Avaya Aura applications
4	July 2024	Created the following sections: Upgrading Communication Manager using customized backup Creating a customized backup Updated the following sections: Upgrading Communication Manager using full backup Creating a full backup
3	April 2024	Updated the following sections: Supported footprints of Communication Manager OVA on VMware Supported footprints of Communication Manager ISO on Infrastructure as a Service Supported footprints of Communication Manager Software-only ISO image for on-premise
2	February 2024	Updated the following sections: Avaya Aura® Security Service Packs overview Adding a user to the avcommonos group Upgrade sequence for Avaya components
1	December 2023	Release 10.2

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