Upgrading Avaya Solutions Platform 130 Release 4.0 to 5.x with Avaya Aura® Communication Manager

Last Updated : Jan 17, 2024 |
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Use the following procedure to upgrade the Avaya Solutions Platform 130 from Release 4.0 (Avaya Supplied ESXi 6.5) to Release 5.x (Avaya Supplied ESXi 7.0) with Communication Manager Release 8.1.x installed on it.
  1. Take the backup of Communication Manager and keep it on remote servers.
    ADDITIONAL INFORMATION:
    For information about creating a data backup on a remote server, see Creating a full backup and Restoring backup.
  2. To do the graceful shutdown of the application, log in to the host UI through vSphere Web Client, and do the following:
    1. Select the application, right-click, and then click Guest OSShut down.
      STEP RESULT:
      The system displays the following message:
      Are you sure you want to shut down <virtual_machine_name>.
    2. To proceed, click Yes.
    ADDITIONAL INFORMATION:
    Note:
    • If you have a virtual machine on the host, Avaya recommends to do the graceful shutdown of the virtual machine.
    • Ensure that no calls are running on the system.
  3. Upgrade Avaya Solutions Platform 130 from Release 4.0 to 5.x.
    ADDITIONAL INFORMATION:
    For information about upgrading Avaya Solutions Platform 130 from Release 4.0 to 5.x, see Avaya Solutions Platform 130 Series: Upgrading to ESXi 7.0 u2 from ESXi 6.5.x
    STEP RESULT:
    • If the Avaya Solutions Platform 130 upgrade is successful, power on the Communication Manager application and ensure Communication Manager is up and running.
      If the Communication Manager application is not up and running, go to step 4.
    • If the Avaya Solutions Platform 130 upgrade fails:
      1. Do the fresh deployment of Avaya Solutions Platform 130 Release 5.x.
        For information about installing Avaya Solutions Platform 130, see Installing the Avaya Solutions Platform 130 Series.
      2. Deploy Communication Manager at the same version that was before the Avaya Solutions Platform upgrade.
      3. Restore the backup that is taken at step1 and ensure everything is working fine.
        For information about restoring the backup on a remote server, see Creating a full backup and Restoring backup.
  4. If the Communication Manager application is not up and running:
    1. Do the fresh deployment of Communication Manager at the same version that was before the Avaya Solutions Platform 130 upgrade.
    2. Restore the backup taken at step1 and ensure everything is working fine.
      ADDITIONAL INFORMATION:
      For information about restoring the backup on a remote server, see Creating a full backup and Restoring backup.
    ADDITIONAL INFORMATION:
    Note:
    If multiple applications are on the same server, follow the upgrade order for restoring the backup.