Installing Communication Manager SSP using SDM

Last Updated : May 10, 2023 |
Prolog information
Metadata
Keywords:
From Communication Manager Release 10.1.3 onwards, you can install SSP using SDM.
Note:
Installation of SSP using SDM is only supported on Communication Manager Release 10.1.3.x and later.
Before you begin
  • Deploy the Communication Manager Release 10.1.3.
  • Take a full backup of the Communication Manager.
  • Take a snapshot of the existing Communication Manager virtual machine.
  • Add Communication Manager user service logins to the avcommonos group. For more information on how to add customer logins to the avcommonos group, see Adding a user to the avcommonos group.
  1. On the System Manager web console, click ServicesSolution Deployment Manager.
  2. In the navigation pane, click Upgrade Management.
  3. Select the Communication Manager application to install the patch.
  4. Click Upgrade ActionsUpgrade/Update.
  5. On the Upgrade Configuration page, click Edit.
  6. In the General Configuration Details section, in the Operation field, click Update.
  7. In Upgrade Source, select the software library where you have downloaded the patch.
  8. In the Upgrade Configuration Details section, in the Select patches for update table, select the software patch that you want to install.
  9. In the End User License Agreement section, click I Agree to the above end user license agreement.
  10. Click Save.
  11. On the Upgrade Configuration page, ensure that the Configuration Status field displays .
    ADDITIONAL INFORMATION:
    If the field displays , review the information on the Edit Upgrade Configuration page.
  12. Click Upgrade.
  13. On the Job Schedule page, click one of the following:
    • Run Immediately: To perform the job.
    • Schedule later: To perform the job at a scheduled time.
  14. Click Schedule.
    STEP RESULT:
    On the Upgrade Management page, the Update status and Last Action Status fields display .
  15. To view the update status, click .
    STEP RESULT:
    The Upgrade Job Details page displays the detailed update checks that are in progress. Click Done to close the window.
    When the update is complete, the Update status and Last Action Status fields displays .
  16. To see the installation status of the SSP, click Upgrade ActionsInstalled Patches.
  17. Ensure that Update status and Last Action Status fields display .
    ADDITIONAL INFORMATION:
    Note:
    If the patch commit fails or auto commit is not executed even after 24 hours, delete the snapshot that are not required. For information about deleting the virtual machine snapshot from host, see Deleting the virtual machine snapshot.
  18. To apply patch on the duplex server, do the following:
    1. On the active Communication Manager CLI, type server -u to lock the translations.
    2. On the standby Communication Manager server, repeat step 1 to step 17.
    3. On the active or standby Communication Manager CLI, type server -i to do interchange.
    4. On the new standby Communication Manager server, repeat step 1 to step 17.
      ADDITIONAL INFORMATION:
      Note:
      If the upgrade is not successful and you want to unlock the translations, then on the active Communication Manager CLI, type server -U.
Related links
Communication Manager SSP installation