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Upgrading Avaya Aura® Communication Manager

Table of Contents

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  • Legal
  • Introduction
    • Purpose
    • Changes to platform support
    • Discontinued support for IP Server Interface (TN2312, commonly known as IPSI)
    • Change history
    • Prerequisites
  • Upgrade overview and considerations
    • Communication Manager upgrades
    • License file for Communication Manager
      • Installing Communication Manager license file
      • Enabling centralized licensing
      • Configuring WebLM server for Communication Manager license
    • Use of third-party certificates
    • Communication Manager upgrades from System Manager
  • Planning
    • Prerequisites
    • Supported servers
    • Supported servers for Avaya Aura® applications
    • Supported hardware for VMware
    • Supported hardware for ASP R6.0.x (KVM on RHEL 8.10)
    • Software requirements
    • Supported ESXi version
    • Supported ASP R6.0.x (KVM on RHEL 8.10) version
    • Latest software updates and patch information
    • Upgrade sequence for Avaya components
    • Optional Upgrade Sequence
      • Verify the software version of the Survivable Remote Servers
      • Optional Upgrade Sequence for Avaya components
    • Software details of Communication Manager
    • Supported browsers
    • Supported footprints
      • Supported footprints of Communication Manager OVA on VMware
      • Supported footprints of Communication Manager OVA on ASP R6.0.x (KVM on RHEL 8.10)
      • Supported footprints of Communication Manager Software-only ISO image for on-premise
      • Supported footprints of Communication Manager ISO on Infrastructure as a Service
  • Pre-upgrade tasks
    • Communication Manager upgrade methods
    • Key tasks for upgrading Communication Manager to Release 10.2.x using SDM
    • Key tasks for upgrading Communication Manager to Release 10.2.x using SMI
  • Migrating from VMware to ASP R6.0.x (KVM on RHEL 8.10)
    • Migrating Communication Manager from VMware to ASP R6.0.x (KVM on RHEL 8.10)
    • Obtaining existing VMware details
    • Performing prerequisite tasks to migrate Communication Manager from VMware to ASP R6.0.x (KVM on RHEL 8.10)
    • Obtaining Communication Manager input configuration details for migration
    • Performing XLN backup from Communication Manager CLI
    • Restoring XLN backup
  • Upgrading Communication Manager from Release 7.1.3.8 or 8.1.3.8 or 10.1.x to 10.2.x on ASP 130 or VMware
    • Using Solution Deployment Manager
      • Upgrading Simplex Communication Manager
      • Upgrading duplex Communication Manager servers
        • Preparing duplex Communication Manager servers for upgrade
        • Upgrading duplex Communication Manager Release 7.x or 8.x or 10.1.x to duplex Communication Manager Release 10.2.x on a same server by using System Manager Solution Deployment Manager
        • Upgrading duplex Communication Manager Release 7.x or 8.x or 10.1.x to duplex Communication Manager Release 10.2.x and migrating to a new server by using System Manager Solution Deployment Manager
      • Upgrading survivable core and survivable remote servers
      • Upgrade Management field descriptions
      • Upgrade Configuration field descriptions
      • Edit Upgrade Configuration field descriptions
    • Using full backup
      • Upgrading Communication Manager using full backup
  • Upgrading Communication Manager from Release 6.x to 10.2.x
  • Upgrading Communication Manager to Release 10.2.x on Software-only environment
    • Upgrade path for Software-only environment
    • Upgrading Communication Manager to Release 10.2.x on Software-only environment using System Manager Solution Deployment Manager
    • Upgrading Communication Manager to Release 10.2.x on Software-only environment using SMI
  • Post-upgrade tasks
    • Accessing the Communication Manager server
    • Accessing the System Management Interface
      • Saving translations
      • Upgrade job status
        • Upgrade job status
        • Viewing the Upgrade job status
        • Editing an upgrade job
        • Deleting Upgrade Jobs
        • Upgrade Job Status field descriptions
      • Resolving alarms
      • Logging off from all administration applications
      • Disconnecting from the server
    • Support for Enhanced Access Security Gateway
      • Enabling or disabling EASG through the CLI interface
      • Enabling or disabling EASG through the SMI interface
      • Viewing the EASG certificate information
      • EASG product certificate expiration
      • EASG site certificate
        • Managing site certificates
  • Security Service Pack
    • Avaya Aura® Security Service Packs overview
    • Adding a user to the avcommonos group
    • Communication Manager SSP installation
      • Installing Communication Manager SSP using SDM
      • Installing Communication Manager SSP using SMI
      • Installing Communication Manager SSP using CLI
  • Resources
    • Communication Manager documentation
      • Finding documents on the Avaya Support website
      • Accessing the port matrix document
      • Avaya Documentation Center navigation
    • Training
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • Solution Deployment Manager configuration settings
    • Download Management
      • User settings
      • Establishing PLDS connection to Avaya
        • Obtaining a company ID
        • Adding trusted certificates
      • User Settings field descriptions
      • Downloading the software
    • Application management
      • Managing the location
        • Viewing a location
        • Adding a location
        • Editing the location
        • Deleting a location
        • New and Edit location field descriptions
      • Managing vCenter
        • Creating a role for a user
        • Adding a vCenter to Solution Deployment Manager
        • Editing vCenter
        • Deleting vCenter from Solution Deployment Manager
        • Map vCenter field descriptions
        • New vCenter and Edit vCenter field descriptions
      • Managing the platform
        • AVP/ESXi host platform
          • Adding an ESXi, or Avaya Solutions Platform 130 host
          • Add and Edit platform field descriptions
          • Removing a platform
        • Software only platform
          • Adding a software-only platform
          • Add and Edit platform field descriptions
          • Removing a platform
          • Restarting a host
        • ASP 130
          • Adding an Avaya Solutions Platform 130 Release 5.1 host
          • Add and Edit platform field descriptions
          • Removing a platform
    • Applications pre-upgrade functions
      • Refreshing elements
      • Analyzing software
      • Downloading the software
      • File Download Manager field descriptions
      • Performing the preupgrade check
      • Preupgrade Configuration field descriptions
    • Adding or editing a Communication Manager instance to System Manager
    • Restarting Appliance Virtualization Platform or an ESXi host
    • Shutting down the Appliance Virtualization Platform host
    • Shutting down Appliance Virtualization Platform host from CLI
    • Managing the application
      • Editing an application
      • Starting an application from Solution Deployment Manager
      • Stopping an application from Solution Deployment Manager
      • Restarting an application from Solution Deployment Manager
      • Re-establishing trust for Solution Deployment Manager elements
      • Common causes for application deployment failure
      • Reestablish Connection field descriptions
  • Communication Manager configuration settings
    • OS-level logins for Communication Manager
    • License management
    • Creating a Privileged Administrator login
    • Viewing the Privileged Administrator account for Profile 18
    • Configuring SNMP access for the Communication Manager user
    • Viewing SNMP configuration details
  • General configuration settings
    • Upgrading Avaya Solutions Platform 130 Release 4.0 to 5.x with Avaya Aura® Communication Manager
    • Upgrading VMware ESXi version
    • Taking a snapshot of the virtual machine from the vCenter managed host or standalone host
    • Deleting the virtual machine snapshot from the vCenter managed host or standalone host
  • Patch Installation or Patch Updates
    • Software and custom patches using SDM
      • Installing software patches by using Solution Deployment Manager
      • Installing custom software patches
      • Installed Patches field descriptions
      • Uploading a custom patch
      • Uploading custom patch field descriptions
    • Applying the Communication Manager patch using SMI
    • Applying the Communication Manager patch using CLI
  • Patch uninstallation or Rollback process
    • Patch uninstallation or Rollback
      • Upgrade rollback
      • Uninstalling the feature pack or service pack by using Solution Deployment Manager
    • Deactivating the Communication Manager patch using SMI
    • Deactivating the Communication Manager patch using CLI
  • Backup and restore
    • Changing the hostname
    • Creating a customized backup
    • Creating a full backup
    • Restoring backup
  • Migration
    • Migrating Appliance Virtualization Platform deployed on Common Server 1, 2, or 3 with Communication Manager to Avaya Solutions Platform 130 Release 5.x
    • Migrating Appliance Virtualization Platform deployed on Avaya Solutions Platform 120 with Communication Manager to Avaya Solutions Platform 130 Release 5.0
    • Migrate Appliance Virtualization Platform deployed on S8300E with Communication Manager to Avaya Solutions Platform S8300 Release 5.1
      • Migrating Appliance Virtualization Platform deployed on S8300E with Communication Manager to Avaya Solutions Platform S8300 Release 5.1
      • Upgrading Communication Manager Release 8.1.x to Communication Manager Release 10.1.x on Avaya Solutions Platform S8300 using System Manager Solution Deployment Manager
      • Migrating Appliance Virtualization Platform deployed on S8300D with Communication Manager to Avaya Solutions Platform S8300 Release 5.1
  • Virtual Machine Backup (clone) in ASP R6.0.x (KVM on RHEL 8.10)
    • Virtual Machine Backups (clone) as an alternative to snapshots
    • Cloning a Virtual Machine on ASP R6.0.x (KVM on RHEL 8.10)
    • Calculating space for the clone
    • Validating a Virtual Machine Backup (clone)
    • Rolling back using the Virtual Machine Backup (clone)
  • Upgrading RHEL
    • Upgrading RHEL 8.4 to RHEL 8.10 on OVA-based virtual machines
  • Glossary
    • Fully automated upgrade using Solution Deployment Manager
    • Upgrade using CLI
    • Migration
    • Update
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Upgrading Avaya Aura® Communication Manager
Patch Installation or Patch Updates

Patch Installation or Patch Updates

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Last Updated : Feb 11, 2024 |
Calling and Messaging
Communication Manager
Upgrading
10.2.x
Prolog information
Metadata
Keywords:
You can apply the Communication Manager patch using any of the following:
  • Solution Deployment Manager
  • Communication Manager SMI
  • Communication Manager CLI
Related links
Avaya Aura Security Service Packs overview
Applying the Communication Manager patch using SMIApplying the Communication Manager patch using CLI
Applying the Communication Manager patch using SMIApplying the Communication Manager patch using CLI
Installing software patches by using Solution Deployment Manager
Applying the Communication Manager patch using SMIApplying the Communication Manager patch using CLI
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