Installing Communication Manager SSP using SMI

Last Updated : May 09, 2023 |
Prolog information
From Communication Manager Release 10.1.3 onwards, you can install SSP using SMI.
Note:
Installation of SSP using SMI is only supported on Communication Manager Release 10.1.3.x and later.
Before you begin
  • Deploy the Communication Manager Release 10.1.3.
  • Take a full backup of the Communication Manager.
  • Take a snapshot of the existing Communication Manager virtual machine.
  • Add Communication Manager user service logins to the avcommonos group. For more information on how to add customer logins to the avcommonos group, see Adding a user to the avcommonos group.
  1. Log in to Communication Manager System Management Interface using a service account.
  2. On the Administration menu, click Server (Maintenance).
  3. In the left navigation pane, click Miscellaneous Download Files.
    ADDITIONAL INFORMATION:
    The Communication Manager SMI displays the Download Files page.
  4. Select the File(s) to download from the machine I'm using to connect to the server option, click Choose File to browse the file from your local machine, and click Download.
  5. In the left navigation pane, click Server Upgrades Manage Updates.
  6. Select Update ID for SSP and click Activate.
    STEP RESULT:
    The Communication Manager SMI displays a warning that the active SSP will cause a server reboot.
  7. In the Do you want to continue? prompt, click Yes.
  8. Click continue and wait until the Communication Manager server reboots.
    ADDITIONAL INFORMATION:
    Note:
    After you activate a higher version of the SSP patch, you cannot activate a lower version of the SSP patch.
    STEP RESULT:
    The SSP Status changes to activated. If you successfully activate a SSP, the SSP greys out and you cannot deactivate it. You can view the logs in the SSP Log History page.
  9. To apply SSP on the duplex server, do the following on the Communication Manager SMI:
    1. On the active Communication Manager server, go to Server Upgrades Pre Update/Upgrade Step, and click Continue.
    2. On the standby Communication Manager server, repeat step 1 to step 8.
    3. On the standby Communication Manager server, go to Server Process Status and ensure that all the services are up.
    4. On the active Communication Manager server, go to Server Interchange Servers, and ensure that the Standby Refreshed status is yes.
    5. On the active Communication Manager server, go to Server Interchange Servers, and click Interchange.
    6. On the new standby Communication Manager server, repeat step 1 to step 8.
    ADDITIONAL INFORMATION:
    Note:
    If the upgrade is not successful, and you want to unlock the translations, then on the active Communication Manager server, go to Server Upgrades Pre Update/Upgrade Step, and click Undo.