How the Directory Search Works

Last Updated : Nov 11, 2021 |

The phone's directory search works by applying a progressive match as you dial additional keys. That matching is applied simultaneously to all parts of the names.

For example:

  1. Starting by pressing 4 (the GHI key). That matches all names where part of the name begins with a G, H or I.

  2. Then pressing 3 (the DEF key) reduces the matches shown to those where part of the name begins with Gd, Ge, Gf, Hd, He and so on.

  3. As you dial further characters, the possible matches are reduced further.

  4. At any time, you can scroll the list of matches and select one of the matches or press another dialpad key to improve the matching further.

For example, to search for "Henry Jones", you can dial HENRY by pressing 43679.

Dial

H

E

N

R

Y

Matches

4GHI

3DEF

6MNO

7PQRS

9WXYZ

Adam Johns

Bob Smith

Claire Greggs

Gemma Jones

Harold Bishop

Henrietta Green

Henry Jones

Henry Smith

Ida James

IT Helpdesk

London Office

John Smith

Tony George

Simon Henricks

Sales Support

Sales Help

Claire Greggs

Gemma Jones

Harold Bishop

Henrietta Green

Henry Jones

Henry Smith

Ida James

IT Helpdesk

Tony George

Simon Henricks

Sales Help

Gemma Jones

Henrietta Green

Henry Jones

Henry Smith

Ida James

IT Helpdesk

Tony George

Simon Henricks

Sales Help

Gemma Jones

Henrietta Green

Henry Jones

Henry Smith

Tony George

Simon Henricks

Henrietta Green

Henry Jones

Henry Smith

Tony George

Simon Henricks

Henry Jones

Henry Smith

Alternatively to search for "Henry Jones", you could dial JONES by pressing 56637.

Dial

J

O

N

E

S

Matches

5JKL

6MNO

6MNO

3DEF

7PQRS

Adam Johns

Bob Smith

Claire Greggs

Gemma Jones

Harold Bishop

Henrietta Green

Henry Jones

Henry Smith

Ida James

IT Helpdesk

John Smith

London Office

Peter Johnson

Tony George

Simon Henricks

Sales Support

Sales Help

Adam Johns

Gemma Jones

Henry Jones

Ida James

John Smith

London Office

Peter Johnson

Adams Johns

Gemma Jones

Henry Jones

John Smith

London Office

Peter Johnson

Gemma Jones

Henry Jones

London Office

Gemma Jones

Henry Jones

London Office

Gemma Jones

Henry Jones

Dialing Additional and Accented Characters

The keys on the telephone number pad can be used to enter characters other than those marked on the button.

For example, though marked with just ABC, the 2 key also matches the accented forms of those characters, for example À, Á, Á, Ã, Ä, Å and Ç. The set of additional unmarked characters matched varies depending on the language settings of your system.

Alternate Search Methods

By default, the name matching is applied simultaneously all parts of the contact names. That is, the first, middle and last parts of the displayed names. Your system administrator can change this to a more basic search if required; for example to match from just the start of the first name or last name. However, the change applies to all phones on the system.