IP Office Using 9600 Series Phones on Avaya IP Office

Holding Calls

Last Updated : Jan 08, 2020 |

You can hold one or more calls.

The held call still occupies the appearance button on which it was made or answered. A fast flashing green lamp is used to indicate held calls.
The caller hears music on hold. If your system does not have music on hold available, the caller hear double beep tones every few seconds.
If you have more than one held call, or one held call and a connected call, pressing the Conf soft key starts a conference between yourself and the calls.

Holding a call and parking a call are two similar actions. The table below summarizes the main differences between parking a call and holding a call.


When used to park or hold a call...	Hold	Park
... the call occupies an appearance button.	Yes	No
... the caller hears music on hold if available.	Yes	Yes
... the call can be retrieved by other users dialing a short code.	No	Yes
... the call recalls you automatically if your phone is idle.	Yes	Yes
... can be used with conference calls.	Yes	Yes
... can be used to start or add calls to a conference.	No	No
... the call is assigned a unique ID.	No	Yes

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