Resilience Indication on Phones

Last Updated : Sep 26, 2023 |

The following indicators may appear on phones during failover scenarios:

  • R - IP Phone Resilience Indication:

    An R is displayed on phones when they are operating in resilient mode. This is supported by 1600, 9600 and J100 Series phones. If using DECT provisioning, it is also supported on 3700 Series DECT phones.

  • ! - User Settings Retrieval Failure:

    If, when a user hots desk onto a phone on another system, it is not able to obtain their full settings from either their home or failover system, the phone displays !. They can still continue to use the phone to make and answer calls but will not have access to all their settings. This is supported by 1600, 9600 and J100 Series phones.