one-X Portal Service Initial Configuration

Last Updated : Aug 12, 2024 |
For the primary and secondary servers in a Server Edition network, the portal services is normally automatically configured and started. The processes in this section of the documentation are typically only needed for the installation of an IP Office Application server.
Prolog information
  1. Open a web browser and enter https:// followed by the IP address of the IP Office Application Server and then :9443/onexportal-admin.html.
  2. The login menu appears. If the message System is currently unavailable - please wait appears, the one-X Portal for IP Office application is still starting. When the message disappears, you can login.
  3. Enter the default administrator name (Administrator) and password (Administrator) and click Login.
  4. The License Agreement page appears. When you have read the license, select Have Read & Agree and then click on Next.
  5. The menu now allows entry of the IP address of the IP Office system to which you want the portal to connect.
    ADDITIONAL INFORMATION:
    • In the following menus, the Status icon is used to show/hide status messages about the installation process.
    • You can enter the addresses of multiple IP Office systems in your network. For IP Office Release 10 and higher, you can enter just one address. The one-X Portal for IP Office is informed by that system about the others systems in the network and about the voicemail server. However, this takes a while to occur after initial installation and assumes that the security settings of all the systems are the same. If you want to configure portal resiliency at this stage, enter the address of both the primary and secondary IP Office systems.
  6. Enter the addresses in the form and select Check IP Office(s). The one-X Portal for IP Office server will attempt to connect to each of the indicated systems. The amber background will change to green is this is successful.
  7. Click on Advanced Installation and expand the Advanced Provider Options section.
    1. Select Telephony (CSTA). If you changed the password used for the IP Office system's EnhTcpaService user, set the same password here.
    2. Select Directory (IP Office). Check that the provider address and port match those expected.
    3. If the customer has an LDAP directory source that they want used for the external directory, select Directory (LDAP). Enter the details for the LDAP connection.
    4. Select VoiceMail-Provider. Enter the IP address of the voicemail server. If the application server is running the voicemail service, set this to the IP address of the application server.
    5. Select IM/Presence. Enter the DNS domain name that the server should use for IM/presence service.
  8. Note: This step is only possible if the addresses of both the primary and secondary IP Offices were entered at the start. If the application server is going to be used to support a Server Edition network, expand the Resiliency Configuration option. In a Server Edition network, separate portal services can be associated with the network's primary server and its secondary server. While normally only the primary portal server is active, the secondary can become active if the primary is unavailable for some reason. For further details of portal resiliency, refer to the Administering Avaya one-X Portal for IP Office manual.
    1. If the application server is supporting the primary server in a Server Edition network and portal resilience is required, select Primary.
    2. If the application server is supporting the secondary server in a Server Edition network and portal resilience is required, select Secondary.
    3. Complete the table of addresses for the primary and secondary portal and IP Office services.
  9. Click on Configure for IP Office(s). The one-X Portal for IP Office server will connect with each IP Office and automatically extract details of the IP Office users. If Simple Installation was selected, the installer will go through this and the following steps automatically. If Advanced Installation was selected, the installer will require you to select Next after each step.
  10. Having extracted user details, the one-X Portal for IP Office server extracts directory details from the IP Office systems.
  11. The one-X Portal for IP Office server now prompts you to change the password used for administrator access.
    1. Enter a new password and click Change Password. The initial configuration is complete. Note that it will still be at least another 5 minutes before the one-X Portal for IP Office is usable by end users.
    2. You now have access to the one-X Portal for IP Office administration menus. For full details refer to the Administering one-X Portal for IP Office manual.
  12. Click on Log Out.
  13. Click on User Login shown top-right.
  14. The login window will display System in currently unavailable. When this message is no longer displayed, attempt to login as a user.