Systems using IP Office Subscription mode can be supported by COM users. In addition to monitor the system status and alarms, the COM users can access a number of additional support options.
Prolog information
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The settings described below are normally automatically configured as required by the system provider or reseller when the system first subscribes. However, it is useful to understand where the settings are set and to check their values.
These settings are configured on a primary server only. However, they apply to all IP Office servers connected to the primary using a websocket line except for any standalone IP Office Application server.
Connect to the primary IP Office server using IP Office Web Manager. See Starting Web Manager.
Select System SettingsSystemRemote Operations.
Check the settings are configured as required by the customer:
ADDITIONAL INFORMATION:
Setting
Description
Centralized Management
Enables remote connections through COM to the primary IP Office server for IP Office admin tools. Those tools are System Status Application, SysMonitor and IP Office Web Manager.
Centralized Diagnostics Log
When enabled, system log files are regularly automatically uploaded to COM. COM users can also manually request the latest files.
Remote Upgrade/Backup
When enabled, COM automatically requests a daily backup. COM users can also perform manual backup, restore and upgrade operations.
Remote Access
Support HTTPS, SFTP, SSH and RDP connections to IP Office servers and other servers running on the same network.
Co-located Servers
Extend Remote Access support to other server on the same network as the COM managed IP Office. This can include connection to UCM modules and standalone IP Office Application servers.
Connect to other servers and services also requires a tunnel to be added to the IP Office system configuration for the specific connection.
