Accepting and declining the Shared Control prompt

Last Updated : Dec 23, 2022 |
Prolog information
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When you start a Shared Control connection to the phone from the Avaya Workplace soft client, a confirmation dialogue appears and enables you to accept or decline the shared control session.
This helps avoid security issues when the user can use Speaker to remotely establish a call and eavesdrop.
Note:
If the phone is locked and you initiate a shared control connection, a confirmation prompt does not appear, and the phone does not accept the Shared Control connection.
Before you begin
Ensure that your phone administrator enables the Shared Control connection prompt feature.
  1. Initiate a shared control connection to the phone from Avaya Workplace soft client.
    STEP RESULT:
    A phone screen displays the confirmation dialogue Accept Shared Control?.
  2. Press the Accept soft key.
    STEP RESULT:
    The phone displays the Shared Control is active dialogue box.
    The soft client indicates that the phone connection is successful.
    Note:
    If the Shared Control connection is lost, the soft client reconnects to the phone automatically. If the network outage is short, shared control restores the connection without displaying the confirmation dialogue. The administrator configures the maximum duration of a lost connection.
  3. Press the Cancel soft key.
    STEP RESULT:
    The Phone displays the Shared Control is inactive dialogue box.
    The soft client indicates that the phone connection is lost.
Related links
Shared control