SLA Mon™ technology is a patented Avaya technology embedded in Avaya products to facilitate advanced diagnostics. The phones supports Avaya Diagnostic Server with SLA Mon™ agent.
SLA Mon™ server controls the SLA Mon™ agents to execute advanced diagnostic functions, such as:
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Endpoint diagnostics
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To remotely control IP phones to assist end users with IP phone configuration and troubleshooting.
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To remotely generate single and bulk test calls between IP phones.
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To remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP phone network traffic.
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Network monitoring
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To monitor multiple network segments for performance in terms of packet loss, jitter, and delay.
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To monitor hop-by-hop QoS markings for voice and video traffic.
