Use this procedure to check the POM server installation status on the primary or auxiliary server.
Before you begin
Configure at least one POM server.
Procedure
Log in to EPM as an administrator.
In the left pane, select Proactive Outreach > Manager.
In the drop-down menu, click Configurations > Servers > POM Manager.
Check whether the status of POM Campaign Manager is Running.
Log in to the CLI of the EPM as a root user.
Type POM status. Ensure that this command returns a confirmation from the system that the Campaign Manager, Campaign Director, Agent Manager and Rule Engine, Advance List Management, Kafka server, and Agent SDK are running successfully.
The POM service is a wrapper service around the Campaign Manager and Campaign Director. You can start and stop or get the status of these services.
You can also use “journalctl –f –u <service name>” to check the beginning date and time of the logs.
To start, stop, and get the status of the POM Manager service
POM start
POM stop
POM status
On the command prompt, type the following commands to start, stop, or get the status of the services such as Advance list management, Kafka server, and Agent SDK.
To start, stop, and get the status of the Campaign Manager service you can use systemctl start <service name> or service <service name> start .
For example, for campaign manager you can use systemctl start cmpmgr or service cmpmgr start .
systemctl start cmpmgr
systemctl stop cmpmgr
systemctl status cmpmgr or cmpmgrstatus
To start, stop, and get the status of the Campaign Director service, type:
systemctl start cmpdir
systemctl stop cmpdir
systemctl status cmpdir or cmpdirstatus
To start, stop and get the status of the Agent Manager, type:
systemctl start agtmgr
systemctl stop agtmgr
systemctl status agtmgr or agtmgrstatus
To start, stop and get the status of the Active MQ, type:
systemctl start pomactmq
systemctl stop pomactmq
systemctl status pomactmq or pomactmqstatus
To start, stop and get the status of the Rule Engine, type:
systemctl start ruleeng
systemctl stop ruleeng
systemctl status ruleeng or rulengstatus
To start, stop and get the status of the POM Kafka, type:
systemctl start pomkafka
systemctl stop pomkafka
systemctl status pomkafka or pomkafkastatus
To start, stop and get the status of the Advance List Management, type:
systemctl start advlistmgmt
systemctl stop advlistmgmt
systemctl status advlistmgmt or advlistmgmtstatus
To start, stop and get the status of the POM Agent SDK, type:
systemctl start pomagentsdk
systemctl stop pomagentsdk
systemctl status pomagentsdk or pomagentsdkstatus
To start, stop, and get the status of POM dashboard service, type:
systemctl start pomdashboard
systemctl stop pomdashboard
systemctl status pomdashboard or pomdashboardstatus
To start, stop, and get the status of POM zookeeper service, type:
systemctl start pomzookeeper
systemctl stop pomzookeeper
systemctl status pomzookeeper
To start, stop, and get the status of POM Load Monitor service, type:
