Configuring the POM server

Last Updated : Oct 27, 2025 |

About this task

POM runs with both the primary and the auxiliary EPM. Use this procedure to configure the POM server on the primary EPM and perform similar steps for auxiliary servers.

Before you begin

Avaya Experience Portal uses Network Time Protocol (NTP) to control and synchronize the clocks when the EPM, POM software, and POM database are running on different servers. The POM database server and the primary EPM refer to the same time source to sync with each other. The auxiliary EPM can point to the primary EPM as a reference clock. The time and the time zones on all systems must be the same.

Procedure

  1. Log in to the web interface by using Avaya Experience Portal administrator credentials. The Avaya Experience Portal administrator role inherits all POM specific roles.
  2. In the navigation pane, click Proactive Outreach > Manager.
  3. Click Configurations > Trusted Certificates, and do the following:
    1. To fetch an Avaya Experience Portal certificate, click Fetch.
    2. In the Name field, type the unique name of an EPM certificate.
    3. In the Location field, type https://<EPM IP Address>.
    4. Click Continue.

      The system adds the Avaya Experience Portal certificate.

  4. Click Configurations > Servers, and do the following:
    1. To add the POM server, click Add.
    2. Type the POM server name and IP address.

      After you configure the POM server, you can change the IP address of the POM server. For more information, see Administering Avaya Proactive Outreach Manager.

    3. Click Continue.
    4. Select the Trust this certificate check box.
    5. Click Save.
  5. Click Configurations > Servers > Outbound Settings > EPM and provide the user name and password with Outcall privileges.
  6. Click Save.
  7. To start POM Manager, click Configurations > Servers > POM Manager.
  8. If you have enabled Geo-redundancy, do the following:
    1. Click Proactive Outreach > Data Center Configuration.
    2. Click Add.

      The system displays the Add data center group page.

    3. In the Group Name field, type the name of the data center.
    4. Select the Active or Standby for the Mode button.
    5. Click Save.

      You can add only one active data center.