You must install Avaya Experience Portal before you install POM. You will find references to Avaya Experience Portal documentation at various places in the POM documentation.
For information about the POM feature administration, interactions, considerations, and security, see the POM documents mentioned in the following table. The following documents are available on the Avaya Support site at: https://support.avaya.com
Title |
Description |
Audience |
Overview |
Avaya Proactive Outreach Manager Overview and Specification |
Provides general information about the product overview and the integration with other products. |
Users |
Implementing |
Implementing Avaya Proactive Outreach Manager |
Provides information about installing and configuring Proactive Outreach Manager. |
Implementation engineers |
Implementing Avaya Experience Portal on a single server |
Provides procedures to install and configure the Avaya Experience Portal software on a single server. |
Implementation engineers |
Implementing Avaya Experience Portal on multiple servers |
Provides procedures to install and configure the Avaya Experience Portal software on two or more dedicated servers. |
Implementation engineers |
Administering |
Administering Avaya Experience Portal |
Provides general information about and procedures for administering and configuring specific Experience Portal functions and features using a web-based interface. |
Implementation engineers |
Administering Avaya Proactive Outreach Manager |
Provides general information about field descriptions and procedures for administering Proactive Outreach Manager. |
System administrators and Users |
Using Avaya Workspaces for Avaya Proactive Outreach Manager |
Provides instructions on using Avaya Workspaces for Proactive Outreach Manager. |
Users |
Using Avaya Proactive Outreach Manager supervisor dashboard |
Provides instructions on using Proactive Outreach Manager supervisor dashboard. |
Supervisors |
Upgrading |
Upgrading Avaya Experience Portal |
Describes how to upgrade to Experience Portal. |
Implementation engineers |
Troubleshooting |
Troubleshooting Avaya Proactive Outreach Manager |
Provides general information about troubleshooting and resolving system problems, and detailed information about and procedures for finding and resolving specific problems. |
System administrators Implementation engineers Users |
