1

Enable FIPS.

See Enabling FIPS.

You can enable FIPS in Proactive Outreach Manager after installing Proactive Outreach Manager. Enabling FIPS is optional.

2

Configure the POM servers.

See Configuring the POM server.

After you install the POM server, configure the POM server using the web interface.

3

Configure Avaya Aura® Call Center Elite or Avaya Aura® Contact Center.

See Administering Avaya Proactive Outreach Manager.

Integrate POM with Avaya Aura® Call Center Elite or Avaya Aura® Contact Center for agent functionality and running agent-based campaigns.

4

Add users or assign POM specific privileges to existing users.

See Adding users.

Add users after adding the POM server.

5

Change the default country setting.

See Changing Home Country.

Change the default country to a country of your choice.

6

Exchange certificates for the Avaya Orchestration Designer application server.

See Exchanging certificates for Avaya Aura® Orchestration Designer application server.

To use the Avaya Orchestration Designer application server, you must exchange certificates between each application server and POM.

7

Configure the application server.

See Configuring the applications and licenses.

Specify the external applications and license requirements.