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Find answers to your technical questions and learn how to use our products
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Library
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Avaya Support Site
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Blogs
Videos & Podcasts
Knowledge base
Report Product bugs
English
Deutsch
English
Español (México)
Français
Français (Canada)
Italiano
Magyar
Nederlands
Polski
Português (Brasil)
Română
Русский
עברית
العربية
中文(简体)
中文(繁體)
日本語
한국어
Troubleshooting Avaya Aura Session Manager
Table of Contents
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Legal
Introduction
Purpose
Changes to platform support
Change history
Session Manager overview
Troubleshooting fundamentals
Required equipment
Supported servers
Supported browsers
Session Manager Dashboard
Session Manager Dashboard field descriptions
Session Manager software version
Troubleshooting hints and recommendations
Accessing the root account
certTool
Importing Trusted certificate using certTool
Importing Identity certificate using certTool
Remote access
Remote access
Server Ethernet ports
Monitoring operations
Alarming
Alarm severities
Alarm status
Viewing alarms
Automatic Alarm Clearing
Filtering displayed alarms
Changing the alarm status
Exporting alarms
Searching for alarms
Alarming field descriptions
Troubleshooting alarms
Alarm event codes
Log Viewer
Viewing log details
Logging field descriptions
Searching for logs
Filtering logs
Session Manager Logs
SIP Tracing and Call Processing logs
Session Manager management logs
DRS replication log
Call processing log
PPM log
Registration and Subscriptions event log
General System Manager log
NPR audit logs
Alarm and events logs
Log Harvester
Accessing the Log Harvester service
Creating a new log harvesting profile
Create New Profile field descriptions
Viewing details of a log harvesting profile
Filtering log harvesting profiles
Submitting a request for harvesting log files
Viewing details of a log harvesting request
Filtering log harvesting requests
Viewing the contents of harvested log files
Searching for text in a log file
Viewing the harvested log files in an archive
Downloading the harvested log files
Harvest Archives field descriptions
Profile Criteria View field descriptions
Search Archives field descriptions
Harvest - View Harvest detail field descriptions
Security Module Status
Viewing the Security Module status
Security Module Status page field descriptions
Connection Status
Monitoring Connection Links
Connections Status field descriptions
Session Manager SIP Entity Monitoring
Viewing the SIP Monitoring Status Summary page
SIP Entity Link Monitoring Status Summary page field descriptions
Session Manager SIP Tracing
SIP Tracer Configuration
Tracer Configuration field descriptions
Configuring SIP tracing
Filtering by user
Filtering by Call ID
Deleting a filter
SIP Trace Viewer
Viewing trace logs
Trace viewer output
Trace viewer buttons
Trace viewer file options
Remote logging
Requirements for syslog server
Configuring Secure UDP and TCP syslog server
Managed Bandwidth Usage
Viewing Managed Bandwidth Usage
Managed Bandwidth Usage page field descriptions
Managed Bandwidth Usage errors
Log retention
logRetention command
smconfig command
Data encryption commands
encryptionPassphrase command
Adding encryption passphrase
Changing encryption passphrase
Removing encryption passphrase
Displaying encryption passphrase and slot assignment
encryptionRemoteKey command
Adding remote key server
Removing remote key server
Displaying remote key server and slot assignment
encryptionLocalKey command
Enabling local key store
Disabling local key store
Viewing data encryption status
User Data Storage and Data Center management
Viewing the User Data Storage status
HTTP proxy commands
httpProxyAccess command
Enabling HTTP proxy access
Disabling HTTP proxy access
Checking HTTP proxy access
checkHttpProxy command
Checking the accessibility of the HTTP proxy
Troubleshooting features
Session Manager maintenance tests
Maintenance Tests field descriptions
Running maintenance tests
Maintenance Test descriptions
Test Call Processing status
Test data distribution and redundancy link
Test host name resolution of each Session Manager
Test Load Factor status
Test management link functionality
Test Postgres database sanity
Test Push Notification provider availability
Test sanity of Secure Access Link (SAL) agent
Test Security Module Status
Test network connections to each Session Manager
Test User Data Storage sanity
Call Routing Test for Session Manager
Call Routing Test page field descriptions
Setting up a Call Routing Test
Call Routing Test results
Troubleshooting Call Route Test failure
SNMP support for Session Manager
Serviceability Agents
Configuring the Session Manager Serviceability Agent
Verifying the Session Manager serviceability agent registration
Activating a serviceability agent
Managing SNMPv3 user profiles for the selected serviceability agents
Managing target profiles for the selected serviceability agents
Generating the test alarm from the web console
Repairing serviceability agents
Serviceability Agents field descriptions
Managing SNMPv3 user profiles
Creating an SNMPv3 user profile
Editing an SNMPv3 user profile
Viewing an SNMPv3 user profile
Deleting an SNMPv3 user profile
Filtering SNMPv3 user profiles
SNMPv3 user profiles field descriptions
Managing SNMP target profiles
Creating an SNMP target profile
Editing an SNMP target profile
Viewing an SNMP target profile
Deleting an SNMP target profile
Filtering target profiles
SNMP Target profile list
SNMP target profiles field descriptions
Notification Filter Profile
Creating a Notification Filter Profile
Viewing a Notification Filter Profile
Editing a Notification Filter Profile
Deleting a Notification Filter Profile
Assigning a Notification Filter Profile to a serviceability agent
Unassigning a Notification Filter Profile from a serviceability agent
Filter Profiles field descriptions
Create, View, Edit, or Delete Filter Profiles field descriptions
System Manager TrapListener service
Configuring the TrapListener service
Viewing the System Manager TrapListener Service settings
View Profile: TrapListener field descriptions
Session Manager SNMP MIB
Shut down or reboot the Session Manager server
Using System Manager to shut down or reboot the server
Using the CLI to shut down or reboot the server
Enhanced Access Security Gateway
Checking EASG status
Enabling and disabling EASG using CLI
Enabling and disabling EASG through System Manager
EASGManage
Loading and managing site certificate
Avaya WebSocket Tunnel
Edge Branch Session Manager certificates
Configuring edge Branch Session Manager
Edge Branch Session Manager connectivity with System Manager
SSH access to Branch Session Manager
Troubleshooting AWTUN on System Manager
Troubleshooting AWTUN on Branch Session Manager
Resolving common problems
Unable to register endpoints with Session Manager over IPv6
Endpoint incorrectly registered over IPv4
Session Manager not invoking Multiple Level Precedence and Preemption on high priority calls
Verifying the System Manager and Session Manager or Branch Session Manager installation
Generating a test alarm
Data replication
Viewing replica groups
Viewing replica nodes in a replica group
Repairing a replica node
Repairing all replica nodes in a replica group
Viewing replication details for a replica node
Removing a replica node
Removing a replica node from queue
Troubleshooting Replica Nodes
Replica Groups field descriptions
Replica Nodes field descriptions
Replication Node Details field descriptions
Cassandra Database is down after Session Manager deployment
User registration to an administered Branch Session Manager fails
Call transfer failure with Dial Plan Transparency invoked
Session Manager fails to invoke Dial Plan Transparency
Alarm and Log Event IDs
Alarm Event ID descriptions
Log Event ID descriptions
Action on Session Manager
Action on System Manager
Alarms for NFS Disk Space
Filtering displayed alarms
BSM Entity links not administered
Call Admission Control Call Denial
Camp-on busyout mode
CDR Not Operational
Certificate Expiration
Certificate status
Connection limit exceeded
Data Distribution/Redundancy is down
Database connection
Database DELETE
Database error
Database INSERT
Database Query
Database UPDATE
DRS failure due to reinstallation of System Manager
DRS Synchronization failure
Exceeding Location Bandwidth
Failed binding a listener
Troubleshooting failed binding listener
Hard disk drive data save errors
Host name resolution failed
ELIN entity link missing
Load factor threshold exceeded alarm - OP_MMTC20063
Management BSM instance check failed
Management Instance check failed
Missing file
Network Configuration
Troubleshooting network firewall critical events
Network Firewall Pinholing
Troubleshooting network firewall stoppages
No entity link with correct transport type
No master System Manager
PPM Connection problem
Performance data storage disk usage
Postgres database sanity check failed
Session Manager cannot connect to a push notification provider
Application cannot connect to a push notification provider
Registration authorization failure
Registration component failure storing subscriptions
Registration service unavailable for a given user
Route Through
SAL Agent sanity check failed
Security Module Management Agent unable to configure Security Module
Security Module multiple DNS resolutions
Security Module Sanity Failure
Service <name of service> has totally failed
Session Manager Instance Resolution
Switched Session Manager
SIP Call Loop elimination
SIP Firewall actions
SIP firewall configuration
SIP FW Block flow action summary log
SIP Monitor Alarm
Subscription authorization failure for a given user
Troubleshooting alarms
Troubleshooting unexpected data detections
User failed over, manual failback mode
User failed over to Branch Survivability Server
Zone File I/O
Resources
Session Manager documentation
Finding documents on the Avaya Support website
Accessing the port matrix document
Avaya Documentation Center navigation
Training
Viewing Avaya Mentor videos
Support
Using the Avaya InSite Knowledge Base
Serviceability Agents
Configuring the Session Manager Serviceability Agent
Verifying the Session Manager serviceability agent registration
Activating a serviceability agent
Managing SNMPv3 user profiles for the selected serviceability agents
Managing target profiles for the selected serviceability agents
Generating the test alarm from the web console
Repairing serviceability agents
Serviceability Agents field descriptions
Managing SNMPv3 user profiles
Creating an SNMPv3 user profile
Editing an SNMPv3 user profile
Viewing an SNMPv3 user profile
Deleting an SNMPv3 user profile
Filtering SNMPv3 user profiles
SNMPv3 user profiles field descriptions
Managing SNMP target profiles
Creating an SNMP target profile
Editing an SNMP target profile
Viewing an SNMP target profile
Deleting an SNMP target profile
Filtering target profiles
SNMP Target profile list
SNMP target profiles field descriptions
Notification Filter Profile
Creating a Notification Filter Profile
Viewing a Notification Filter Profile
Editing a Notification Filter Profile
Deleting a Notification Filter Profile
Assigning a Notification Filter Profile to a serviceability agent
Unassigning a Notification Filter Profile from a serviceability agent
Filter Profiles field descriptions
Create, View, Edit, or Delete Filter Profiles field descriptions
System Manager TrapListener service
Configuring the TrapListener service
Viewing the System Manager TrapListener Service settings
View Profile: TrapListener field descriptions
Session Manager SNMP MIB
Viewing Product Correction Notices and Product Support Notices
Registering for product notifications
Home
Troubleshooting Avaya Aura Session Manager
Call Admission Control Call Denial
Troubleshooting CAC Call Denial
Troubleshooting CAC Call Denial
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Last Updated :
Dec 11, 2012
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Calling and Messaging
Session Manager
Troubleshooting
10.2.x
Table of Contents
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Ensure the traffic is consistent with the bandwidth capacity.
Consider rerouting part of the traffic through a different, under-utilized location.
Increase bandwidth provisioning if allowed by the network.
Split the location into two or more different locations, and route traffic accordingly.
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