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Troubleshooting Avaya Aura Session Manager

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Introduction
Session Manager overview
Troubleshooting fundamentals
Monitoring operations
Troubleshooting features
Resolving common problems
Alarm and Log Event IDs
- Alarm Event ID descriptions
- Log Event ID descriptions
- Action on Session Manager
- Action on System Manager
- Alarms for NFS Disk Space
- Filtering displayed alarms
- BSM Entity links not administered
- Call Admission Control Call Denial
- Camp-on busyout mode
- CDR Not Operational
- Certificate Expiration
- Certificate status
- Connection limit exceeded
- Data Distribution/Redundancy is down
- Database connection
- Database DELETE
- Database error
- Database INSERT
- Database Query
- Database UPDATE
- DRS failure due to reinstallation of System Manager
- DRS Synchronization failure
- Exceeding Location Bandwidth
- Failed binding a listener
  - Troubleshooting failed binding listener
- Hard disk drive data save errors
- Host name resolution failed
- ELIN entity link missing
- Load factor threshold exceeded alarm - OP_MMTC20063
- Management BSM instance check failed
- Management Instance check failed
- Missing file
- Network Configuration
- Troubleshooting network firewall critical events
- Network Firewall Pinholing
- Troubleshooting network firewall stoppages
- No entity link with correct transport type
- No master System Manager
- PPM Connection problem
- Performance data storage disk usage
- Postgres database sanity check failed
- Session Manager cannot connect to a push notification provider
- Application cannot connect to a push notification provider
- Registration authorization failure
- Registration component failure storing subscriptions
- Registration service unavailable for a given user
- Route Through
- SAL Agent sanity check failed
- Security Module Management Agent unable to configure Security Module
- Security Module multiple DNS resolutions
- Security Module Sanity Failure
- Service <name of service> has totally failed
- Session Manager Instance Resolution
- Switched Session Manager
- SIP Call Loop elimination
- SIP Firewall actions
- SIP firewall configuration
- SIP FW Block flow action summary log
- SIP Monitor Alarm
- Subscription authorization failure for a given user
- Troubleshooting alarms
- Troubleshooting unexpected data detections
- User failed over, manual failback mode
- User failed over to Branch Survivability Server
- Zone File I/O
Resources
Serviceability Agents
Managing SNMPv3 user profiles
Managing SNMP target profiles
Notification Filter Profile
System Manager TrapListener service
Session Manager SNMP MIB
Viewing Product Correction Notices and Product Support Notices
Registering for product notifications

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Troubleshooting Avaya Aura Session Manager

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Last Updated : Nov 24, 2023 |

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