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Troubleshooting Avaya Aura Session Manager

Table of Contents

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  • Legal
  • Introduction
    • Purpose
    • Changes to platform support
    • Change history
  • Session Manager overview
  • Troubleshooting fundamentals
    • Required equipment
    • Supported servers
    • Supported browsers
    • Session Manager Dashboard
      • Session Manager Dashboard field descriptions
    • Session Manager software version
    • Troubleshooting hints and recommendations
    • Accessing the root account
    • certTool
      • Importing Trusted certificate using certTool
      • Importing Identity certificate using certTool
    • Remote access
      • Remote access
    • Server Ethernet ports
  • Monitoring operations
    • Alarming
      • Alarm severities
      • Alarm status
      • Viewing alarms
      • Automatic Alarm Clearing
      • Filtering displayed alarms
      • Changing the alarm status
      • Exporting alarms
      • Searching for alarms
      • Alarming field descriptions
      • Troubleshooting alarms
      • Alarm event codes
    • Log Viewer
      • Viewing log details
      • Logging field descriptions
      • Searching for logs
      • Filtering logs
      • Session Manager Logs
        • SIP Tracing and Call Processing logs
        • Session Manager management logs
        • DRS replication log
        • Call processing log
        • PPM log
        • Registration and Subscriptions event log
        • General System Manager log
        • NPR audit logs
        • Alarm and events logs
    • Log Harvester
      • Accessing the Log Harvester service
      • Creating a new log harvesting profile
      • Create New Profile field descriptions
      • Viewing details of a log harvesting profile
      • Filtering log harvesting profiles
      • Submitting a request for harvesting log files
      • Viewing details of a log harvesting request
      • Filtering log harvesting requests
      • Viewing the contents of harvested log files
      • Searching for text in a log file
      • Viewing the harvested log files in an archive
      • Downloading the harvested log files
      • Harvest Archives field descriptions
      • Profile Criteria View field descriptions
      • Search Archives field descriptions
      • Harvest - View Harvest detail field descriptions
    • Security Module Status
      • Viewing the Security Module status
      • Security Module Status page field descriptions
      • Connection Status
        • Monitoring Connection Links
        • Connections Status field descriptions
    • Session Manager SIP Entity Monitoring
      • Viewing the SIP Monitoring Status Summary page
      • SIP Entity Link Monitoring Status Summary page field descriptions
    • Session Manager SIP Tracing
      • SIP Tracer Configuration
        • Tracer Configuration field descriptions
        • Configuring SIP tracing
        • Filtering by user
        • Filtering by Call ID
        • Deleting a filter
      • SIP Trace Viewer
        • Viewing trace logs
        • Trace viewer output
        • Trace viewer buttons
        • Trace viewer file options
      • Remote logging
        • Requirements for syslog server
        • Configuring Secure UDP and TCP syslog server
    • Managed Bandwidth Usage
      • Viewing Managed Bandwidth Usage
      • Managed Bandwidth Usage page field descriptions
      • Managed Bandwidth Usage errors
    • Log retention
      • logRetention command
      • smconfig command
    • Data encryption commands
      • encryptionPassphrase command
        • Adding encryption passphrase
        • Changing encryption passphrase
        • Removing encryption passphrase
        • Displaying encryption passphrase and slot assignment
      • encryptionRemoteKey command
        • Adding remote key server
        • Removing remote key server
        • Displaying remote key server and slot assignment
      • encryptionLocalKey command
        • Enabling local key store
        • Disabling local key store
      • Viewing data encryption status
    • User Data Storage and Data Center management
      • Viewing the User Data Storage status
    • HTTP proxy commands
      • httpProxyAccess command
        • Enabling HTTP proxy access
        • Disabling HTTP proxy access
        • Checking HTTP proxy access
      • checkHttpProxy command
        • Checking the accessibility of the HTTP proxy
  • Troubleshooting features
    • Session Manager maintenance tests
      • Maintenance Tests field descriptions
      • Running maintenance tests
      • Maintenance Test descriptions
        • Test Call Processing status
        • Test data distribution and redundancy link
        • Test host name resolution of each Session Manager
        • Test Load Factor status
        • Test management link functionality
        • Test Postgres database sanity
        • Test Push Notification provider availability
        • Test sanity of Secure Access Link (SAL) agent
        • Test Security Module Status
        • Test network connections to each Session Manager
        • Test User Data Storage sanity
    • Call Routing Test for Session Manager
      • Call Routing Test page field descriptions
      • Setting up a Call Routing Test
      • Call Routing Test results
      • Troubleshooting Call Route Test failure
    • SNMP support for Session Manager
      • Serviceability Agents
        • Configuring the Session Manager Serviceability Agent
        • Verifying the Session Manager serviceability agent registration
        • Activating a serviceability agent
        • Managing SNMPv3 user profiles for the selected serviceability agents
        • Managing target profiles for the selected serviceability agents
        • Generating the test alarm from the web console
        • Repairing serviceability agents
        • Serviceability Agents field descriptions
      • Managing SNMPv3 user profiles
        • Creating an SNMPv3 user profile
        • Editing an SNMPv3 user profile
        • Viewing an SNMPv3 user profile
        • Deleting an SNMPv3 user profile
        • Filtering SNMPv3 user profiles
        • SNMPv3 user profiles field descriptions
      • Managing SNMP target profiles
        • Creating an SNMP target profile
        • Editing an SNMP target profile
        • Viewing an SNMP target profile
        • Deleting an SNMP target profile
        • Filtering target profiles
        • SNMP Target profile list
        • SNMP target profiles field descriptions
      • Notification Filter Profile
        • Creating a Notification Filter Profile
        • Viewing a Notification Filter Profile
        • Editing a Notification Filter Profile
        • Deleting a Notification Filter Profile
        • Assigning a Notification Filter Profile to a serviceability agent
        • Unassigning a Notification Filter Profile from a serviceability agent
        • Filter Profiles field descriptions
        • Create, View, Edit, or Delete Filter Profiles field descriptions
      • System Manager TrapListener service
        • Configuring the TrapListener service
        • Viewing the System Manager TrapListener Service settings
        • View Profile: TrapListener field descriptions
      • Session Manager SNMP MIB
    • Shut down or reboot the Session Manager server
      • Using System Manager to shut down or reboot the server
      • Using the CLI to shut down or reboot the server
    • Enhanced Access Security Gateway
      • Checking EASG status
      • Enabling and disabling EASG using CLI
      • Enabling and disabling EASG through System Manager
      • EASGManage
      • Loading and managing site certificate
    • Avaya WebSocket Tunnel
      • Edge Branch Session Manager certificates
      • Configuring edge Branch Session Manager
      • Edge Branch Session Manager connectivity with System Manager
      • SSH access to Branch Session Manager
      • Troubleshooting AWTUN on System Manager
      • Troubleshooting AWTUN on Branch Session Manager
  • Resolving common problems
    • Unable to register endpoints with Session Manager over IPv6
    • Endpoint incorrectly registered over IPv4
    • Session Manager not invoking Multiple Level Precedence and Preemption on high priority calls
    • Verifying the System Manager and Session Manager or Branch Session Manager installation
      • Generating a test alarm
    • Data replication
      • Viewing replica groups
      • Viewing replica nodes in a replica group
      • Repairing a replica node
      • Repairing all replica nodes in a replica group
      • Viewing replication details for a replica node
      • Removing a replica node
      • Removing a replica node from queue
      • Troubleshooting Replica Nodes
      • Replica Groups field descriptions
      • Replica Nodes field descriptions
      • Replication Node Details field descriptions
    • Cassandra Database is down after Session Manager deployment
    • User registration to an administered Branch Session Manager fails
    • Call transfer failure with Dial Plan Transparency invoked
    • Session Manager fails to invoke Dial Plan Transparency
  • Alarm and Log Event IDs
    • Alarm Event ID descriptions
    • Log Event ID descriptions
    • Action on Session Manager
    • Action on System Manager
    • Alarms for NFS Disk Space
    • Filtering displayed alarms
    • BSM Entity links not administered
    • Call Admission Control Call Denial
    • Camp-on busyout mode
    • CDR Not Operational
    • Certificate Expiration
    • Certificate status
    • Connection limit exceeded
    • Data Distribution/Redundancy is down
    • Database connection
    • Database DELETE
    • Database error
    • Database INSERT
    • Database Query
    • Database UPDATE
    • DRS failure due to reinstallation of System Manager
    • DRS Synchronization failure
    • Exceeding Location Bandwidth
    • Failed binding a listener
      • Troubleshooting failed binding listener
    • Hard disk drive data save errors
    • Host name resolution failed
    • ELIN entity link missing
    • Load factor threshold exceeded alarm - OP_MMTC20063
    • Management BSM instance check failed
    • Management Instance check failed
    • Missing file
    • Network Configuration
    • Troubleshooting network firewall critical events
    • Network Firewall Pinholing
    • Troubleshooting network firewall stoppages
    • No entity link with correct transport type
    • No master System Manager
    • PPM Connection problem
    • Performance data storage disk usage
    • Postgres database sanity check failed
    • Session Manager cannot connect to a push notification provider
    • Application cannot connect to a push notification provider
    • Registration authorization failure
    • Registration component failure storing subscriptions
    • Registration service unavailable for a given user
    • Route Through
    • SAL Agent sanity check failed
    • Security Module Management Agent unable to configure Security Module
    • Security Module multiple DNS resolutions
    • Security Module Sanity Failure
    • Service <name of service> has totally failed
    • Session Manager Instance Resolution
    • Switched Session Manager
    • SIP Call Loop elimination
    • SIP Firewall actions
    • SIP firewall configuration
    • SIP FW Block flow action summary log
    • SIP Monitor Alarm
    • Subscription authorization failure for a given user
    • Troubleshooting alarms
    • Troubleshooting unexpected data detections
    • User failed over, manual failback mode
    • User failed over to Branch Survivability Server
    • Zone File I/O
  • Resources
    • Session Manager documentation
      • Finding documents on the Avaya Support website
      • Accessing the port matrix document
      • Avaya Documentation Center navigation
    • Training
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • Serviceability Agents
    • Configuring the Session Manager Serviceability Agent
    • Verifying the Session Manager serviceability agent registration
    • Activating a serviceability agent
    • Managing SNMPv3 user profiles for the selected serviceability agents
    • Managing target profiles for the selected serviceability agents
    • Generating the test alarm from the web console
    • Repairing serviceability agents
    • Serviceability Agents field descriptions
  • Managing SNMPv3 user profiles
    • Creating an SNMPv3 user profile
    • Editing an SNMPv3 user profile
    • Viewing an SNMPv3 user profile
    • Deleting an SNMPv3 user profile
    • Filtering SNMPv3 user profiles
    • SNMPv3 user profiles field descriptions
  • Managing SNMP target profiles
    • Creating an SNMP target profile
    • Editing an SNMP target profile
    • Viewing an SNMP target profile
    • Deleting an SNMP target profile
    • Filtering target profiles
    • SNMP Target profile list
    • SNMP target profiles field descriptions
  • Notification Filter Profile
    • Creating a Notification Filter Profile
    • Viewing a Notification Filter Profile
    • Editing a Notification Filter Profile
    • Deleting a Notification Filter Profile
    • Assigning a Notification Filter Profile to a serviceability agent
    • Unassigning a Notification Filter Profile from a serviceability agent
    • Filter Profiles field descriptions
    • Create, View, Edit, or Delete Filter Profiles field descriptions
  • System Manager TrapListener service
    • Configuring the TrapListener service
    • Viewing the System Manager TrapListener Service settings
    • View Profile: TrapListener field descriptions
  • Session Manager SNMP MIB
  • Viewing Product Correction Notices and Product Support Notices
  • Registering for product notifications
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Troubleshooting Avaya Aura Session Manager
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Last Updated : Oct 03, 2013 |
Calling and Messaging
Session Manager
Troubleshooting
10.2.x
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