Issue 1, Release 4.1

November 2025

Initial issue for Release 4.1.

Issue 1, Release 4.0.2 SP4

February 2025

Issue 3, Release 4.0.2

June 2024

Updated the description of Not Dialed in the topic Contact Distribution page field descriptions.

Issue 2, Release 4.0.2

October 2023

Updated the following topic:

• Staffed agent details page field descriptions

  The screen displays the aux-state reason if the Agent State is Not Ready.

Issue 1, Release 4.0.2

October 2022

Added information about the following:

• Viewing the time zone-wise distribution of records in a campaign.

• Viewing the completion code trend chart of an active campaign.

• Viewing the completion code trend chart of a staffed agent.

• Changing the pacing type of a Call task node of a campaign at run time.

• The Last 5 min, Last 15 min, Last 30 min, and Last 60 min fields on the Completion Code tab of the campaign details page.

• The Last 5 min, Last 15 min, Last 30 min, and Last 60 min intervals on the Multiple Campaign Details page.

• The Hide Billboard View Title option to hide the name of the billboard view from a dashboard.

• The Contact Import Retry failed count field on the active data and DNC import details page.

• The Outbound Call Pacing (per <time unit>) run-time parameter for a Call task node with time-based pacing.

Updated the following information:

• Considerations for editing a filter template at run time topic with information about the records filtered if the filter template is edited at run time when the Parallel Dialing feature is enabled in POM.

• Updated the topics according to the new Supervisor Dashboard user interface.

Issue 1, Release 4.0.1

September 2021

Added information about the following:

• Imports dashboard.

• Viewing and monitoring active data and DNC import jobs.

• License Summary dashboard.

• Inbound Skills dashboard.

• System and custom views and dashboards.

• Changing the state of a zone and assigning a failover zone.

• Setting the dialing order for priority, retry, and regular contacts in a campaign at run time.

• Setting the time format for the Supervisor Dashboard.

• Resizing the column width in dashboards.

• Rearranging the column position in dashboards.

Updated the following information:

• Active Campaigns section.

• Staffed Agents section.

• User Preferences page description topic with information about the customization options for the Imports dashboard, Active data import job details page, Active DNC import job details page, License Summary dashboard, and Inbound Skills dashboard.

Issue 1, Release 4.0

December 2020

Initial issue of the document.