You can use the Supervisor Dashboard to perform real-time monitoring of the active campaigns, staffed agents, licenses, inbound skills for Call Center Elite, data import jobs, and DNC import jobs that are configured in POM.

Supervisor Dashboard supports system and custom views. System views are built-in views. You can show and hide fields in the system views. However, you cannot create, edit, and delete system views. You can create, edit, and delete custom views. When creating a custom view, you can specify the measures data of which you want to monitor in the view.

Supervisor Dashboard supports system and custom dashboards. You can add the views to the custom dashboard and use the dashboard to perform real-time monitoring of data.

Use the Supervisor Dashboard to do the following:

• Monitor active campaigns and perform campaign-related operations. For example, pause or resume an active campaign.

• Perform remedial actions based on the status of the active campaigns.

• Change the campaign parameters at run time. For example, change the priority of a campaign job at run time.

• Set the dialing order for the priority, retry, and regular contacts in a campaign at run time.

• Perform run-time changes in filter templates and contact lists that are associated with a campaign.

• Monitor staffed agents and perform agent-related operations. For example, move an agent to another job.

• Monitor active data import and DNC import jobs.

• Pause, resume, and stop active data import and DNC import jobs.

• Perform global configurations for the Supervisor Dashboard such as change the time format.

• View the license allocation summary for running campaigns.

• View and monitor the inbound skills for which blend monitoring is enabled for Call Center Elite and the inbound skills that POM uses for skill-based pacing for Call Center Elite.

• Create and manage custom views and dashboards.

• Change the state of a zone and assign failover zone.

• Add or Update preferred jobs for an agent.

The dashboard that you set as the default dashboard is displayed on the POM Supervisor Dashboard Home page.

By default, the Home page displays the System Dashboard, which displays information about Active Campaigns and Staffed Agents.