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Avaya Links
Avaya サポートサイト
Avaya ラーニング
ブログ
ビデオ&ポッドキャスト
ナレッジベース
製品バグの報告
日本語
Deutsch
English
Español (México)
Français
Français (Canada)
Italiano
Magyar
Nederlands
Português (Brasil)
Русский
עברית
العربية
中文(简体)
中文(繁體)
日本語
한국어
Using Avaya Proactive Outreach Manager Supervisor Dashboard
目次
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タイトルでナビゲーション項目を絞り込むには入力してください
折りたたむ
Notices
Introduction
Purpose
Change history
POM Supervisor Dashboard
Overview of Supervisor Dashboard
New in this release
Service configuration parameters
Logging on to the POM Supervisor Dashboard
POM Supervisor Dashboard Home page
Global settings and customization of system views
Showing and hiding fields in system dashboard views
Setting time format for the Supervisor Dashboard
Enabling or disabling autosave layout in the Supervisor Dashboard
User Preferences page description
Changing the state of a zone and assigning a failover zone
Zone Settings page field descriptions
Resizing the column width in a dashboard
Rearranging the column position in a dashboard
Filter types to filter and view data in a dashboard
Using filters to filter data in a dashboard
Active Campaigns
Active campaigns
Viewing the Active Campaigns dashboard
Campaign statistics charts
Active Campaigns page field descriptions
Viewing the details of an active campaign
Campaign Details tab field descriptions
Contact List tab field descriptions
Completion Code tab field descriptions
Inbound Skills Information tab field descriptions
Custom View Task tab field descriptions
SMS Task tab field descriptions
SMS Task: Completion Code Trend page field descriptions
Email Task tab field descriptions
Email Task: Completion Code Trend page field descriptions
Agent Voice Task tab field descriptions
Agent Voice Task: Completion Code Trend page field descriptions
Automated Voice Task tab field descriptions
Automated Voice Task: Completion Code Trend page field descriptions
Viewing the completion code trend chart of an active campaign
Viewing time zone-wise distribution of contacts in a campaign
Contact Distribution page field descriptions
Pausing a campaign
Resuming a campaign
Stopping a campaign
Viewing multiple campaigns
Multiple Campaign Details page field descriptions
Stopping multiple campaigns
Campaign linking
Campaign linking overview
Considerations for linking campaigns
Linking campaigns
Removing campaign linking between a base and a linked campaign
Run-time modifications in campaign parameters, contact lists, and filter templates
Campaign run-time parameters
Modifying the parameters of a campaign job at run time
Setting the dialing order for priority, retry, and regular records in a campaign at run time
Campaign Settings page field descriptions
Change pacing type of a Call task node of a campaign at run time
Changing the pacing type of a Call task node of a campaign at run time
Change Runtime Pacing Type page field descriptions
Contact lists and filter templates
Overview of filter templates
Considerations for editing a filter template at run time
Considerations for run-time changes in contact lists
Editing a filter template at run time
Edit Filter Template page field descriptions
Operators in filter templates
Date and time formats in filter templates for databases
Contact list and filter template association
Dialing allocation considerations
Adding a contact list and filter template association to a campaign at run time
Adding a contact list to a campaign at run time without associating a filter template
Contact List and Filter Selection page field descriptions
Changing the contact list, or contact list and filter template association in a campaign at run time
Removing a contact list, or a contact list and filter template association from a campaign at run time
Staffed Agents
Viewing the Staffed Agents dashboard
Agent statistics charts
Staffed Agents page field description
Viewing the details and completion code trend chart of a staffed agent
Staffed agent details page field descriptions
Campaign Assignment page field descriptions
Staffed agent: Completion Code Trend page description
Releasing an agent from outbound
Moving an agent to another job
Moving an agent to a forced break
Force logging out an agent
Active data import and active DNC import
Active data import and active DNC import jobs
Viewing the Imports dashboard
Imports page field descriptions
Viewing details of an active data import or DNC import job
Active data import job details page field descriptions
Active DNC import job details page field descriptions
Pausing an active data import or DNC import job
Resuming a paused data import or DNC import job
Stopping an active data import or DNC import job
License summary
Viewing the license allocation summary for running campaigns
License Summary page field descriptions
Inbound skills
Monitoring the inbound skills for blending for Call Center Elite
Inbound Skills page field descriptions
Views and dashboards
View management
Views
Custom view types
Creating a custom view
View Manager page field descriptions
Create / Edit View page field descriptions
Supported data formats for measures in custom views
Cloning a view
Editing a custom view
Deleting a custom view
Dashboard management
Dashboards
Creating a custom dashboard
Dashboard Manager page field descriptions
Create / Edit Dashboard page field descriptions
Setting a dashboard as the default dashboard
Cloning a dashboard
Editing a custom dashboard
Showing or hiding a dashboard
Deleting a custom dashboard
Resources
Documentation
Support
Troubleshooting
Broken data stream message is displayed when accessing Supervisor Dashboard
ホーム
Using Avaya Proactive Outreach Manager Supervisor Dashboard
Creating a custom view
Creating a custom view
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最終更新 :
Jul 20, 2022
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Avaya Proactive Outreach Manager
ヘルプシステム
4.1
目次
About this task
You can create a maximum of 50 custom views.
Procedure
In
Supervisor Dashboard
, click
Dashboard Manager
.
Click the
View Manager
tab.
On the
View Manager
page, click
Create View
.
On the
Create View
page, specify the information to create the custom view.
Click
Save
.
Related information
Create / Edit View page field descriptions
Send Feedback
トピックナビゲーション
前のトピック
Custom view types
次のトピック
View Manager page field descriptions
この記事内
About this task
Procedure