Supervisor Dashboard provides a real-time view to the supervisors to see the preferred campaigns of the agents. Supervisors can also add or change the preferred campaigns of the agents in real-time from supervisor dashboard without restarting any service.

POM Supervisor Dashboard Release 4.0.2 service pack 1 supports the following new enhancement:

Display agent aux-state reasons in Supervisor Dashboard

• For a staffed agent, if the Agent State is Not Ready, the screen displays the aux-state reason if available.

POM Supervisor Dashboard Release 4.0.2 supports the following new features and enhancements:

• View the time zone-wise distribution of the records for a Call task node of a campaign.

• Change the pacing type of a Call task node of a campaign at run time.

• Completion code trend charts for active campaigns.

• Completion code trend charts for staffed agents.

• The Last 5 min, Last 15 min, Last 30 min, and Last 60 min fields on the Completion Code tab of the campaign details page.

• The Last 5 min, Last 15 min, Last 30 min, and Last 60 min intervals on the Multiple Campaign Details page.

• The Hide Billboard View Title option to hide the name of the billboard view from a dashboard.

Supervisor Dashboard Enhancements

• The Complete Supervisor Dashboard UI is migrated to latest version of Avaya Neo Framework following all the WCAG guidelines and conforming to CEC and 508 Accessibility guidelines.

• Column Filters and Column Names are updated as per Avaya Analytics Inbound Realtime reporting Standards.

• Color codes updated as per NEO accessibility guidelines across dashboard.

• Completion code detail view updated with Last 5, 15, 30 minutes data as per parity with Old POM Monitor.

• Agent RPC Success Closure trend chart added to Agent Detail.

• Campaign detail screens updated to utilize full screen and show data on a single page without scrolling.

• Breadcrumbs are added in all pages for easier navigation.

• Billboard view updated to show additional information.

• Option to hide Billboard View title added to Dashboard Creation.

• Connection Status updated with correct error messages to handle different error handling scenarios.

• New Kafka Topic CCTRENDS added to capture historical data for Campaigns.

• Contact List distribution UI Is added to Contact list detail page.

• Changing of Pacing parameters is now possible from Campaign Settings page.

• Campaign setting page updated to show hierarchical settings.

• Supervisor Dashboard supports keycloak SSO mechanism added in Experience Portal for loading Dashboard in Avaya Workspaces for CCaaS integration.

Trends

• Completion Code trend charts are added to complete the feature parity with Old Dashboard. The feature parity with old POM monitor is now complete in 4.0.2 release.

• The Last 5 min, Last 15 min , Last 30 min and Last 60 min columns are added to the Completion Code View and also Multiple Campaign Summary View of Campaigns

• Staffed Agent Detail view now shows RPC (Right Party Contact), Success , Closure trend charts

Completion code

• Completion code trend charts are added in Campaign Detail page for all Handler specific view.

• Trend charts are displayed as Last 48 hours by default which are updated in Realtime and from beginning which shows static data directly fetched from POM Database