The VDN reports give you the following specific information about VDNs and vectors:

• A summary of incoming ACD call-handling performance for a specified VDN

• Specific call data for a single VDN

• The number of calls answered by a measured agent or calls connected to a non-ACD destination (like an attendant) and the abandoned calls that were processed by a VDN in a selected time period

• For the busiest hour in a selected day, call-handling data for selected VDNs

• Call-handling data for several VDNs and ACDs