VDN Graphical Call Handling report

최근 업데이트 : Feb 25, 2021 |

This report shows, for each VDN, the cumulative number of calls that are answered, abandoned, and considered outflow calls. The report also includes the average speed of answer.

This report shows in chart format how many ACD calls for each specified VDN were answered, abandoned, or outflowed.

This report consists of two charts, with a legend next to each chart.

  • One chart is a horizontal, color-coded bar chart showing the numbers of ACD calls answered, abandoned, and outflowed.

  • The other chart is a line graph, where the Rolling ASA for each specified VDN is represented by each color-coded line.

  • If the system is a communication server that does not have the EAS feature, see Agent Information report for details.

  • The chart type can be changed. See Using reports for more information.

  • The database items used for the VDN Graphical Call Handling report are stored in the cvdn (current interval), hvdn (intrahour interval), and pvdn tables.

  • This report uses the VDN Graphical Call Handling report input window. See VDN report input fields for input field definitions.