Overview |
Avaya Call Management System Overview and Specification |
Describes tested product characteristics and product capabilities including feature descriptions, interoperability, performance specifications, security, and licensing requirements. |
All users |
Installation and maintenance |
Deploying Avaya Call Management System |
Describes how to install and configure CMS in a virtualized VMware or KVM environment. |
Implementation engineers, administrators |
Deploying Avaya Call Management System in an Infrastructure as a Service Environment |
Describes how to deploy CMS in an Amazon Web Services or Google Cloud Platform environment. |
Implementation engineers, administrators |
Maintaining and Troubleshooting Avaya Call Management System |
Describes how to configure, maintain, and troubleshoot CMS. |
Administrators, support personnel |
Avaya Call Management System and Communication Manager Connections, Administration, and Troubleshooting |
Describes how to connect and administer the Automatic Call Distribution (ACD) systems used by CMS. |
Administrators, installation personnel, support personnel |
Avaya Call Management System High Availability Connectivity, Upgrade and Administration |
Describes how to connect to HA servers and upgrade to HA. |
Administrators, installation personnel, software specialists involved with HA |
Using Avaya Call Management System High Availability and Admin-Sync |
Describes how to install and maintain your CMS High Availability (HA) system. |
Administrators, support personnel |
Upgrading |
Upgrading Avaya Call Management System |
Describes the procedures required to upgrade to a new CMS release. This document is focused on full software or platform upgrades. |
System administrators, implementation engineers |
Avaya Call Management System Base Load Upgrade |
Describes how to perform a simplified base load upgrade. You can perform a base load upgrade within a CMS release or for other approved scenarios. Not all releases support base load upgrades. |
System administrators, implementation engineers |
Administration |
Administering Avaya Call Management System |
Provides instructions on administering a call center using CMS Supervisor. |
Avaya support personnel, Administrators |
Avaya Call Management System Call History Interface |
Describes the format of the Call History data files and how to transfer these files to another computer. |
Administrators, supervisors |
Using ODBC and JDBC with Avaya Call Management System |
Describes how to use Open Database Connectivity (ODBC) and Java Database Connectivity (JDBC) with CMS. |
Administrators, support personnel |
Avaya Call Management System Database Items and Calculations |
Describes each database item and calculation that CMS tracks and how CMS calculates the values displayed on CMS reports and CMS Supervisor reports. |
Administrators, support personnel |
Avaya Call Management System Custom Reports |
Describes how to design and create custom reports in CMS. |
Administrators, report designers |
Avaya Call Management System Security |
Describes how to implement security features in CMS. |
Administrators, support personnel |
CMS Supervisor |
Avaya CMS Supervisor Clients Installation and Getting Started |
Describes how to install and configure CMS Supervisor. |
Implementation engineers, system administrators |
Avaya CMS Supervisor Reports |
Describes how to use CMS Supervisor reports. |
Supervisors, administrators |
Avaya CMS Supervisor Report Designer |
Describes how to create new reports and to edit existing reports through Report Designer and Report Wizard. |
Supervisors, administrators |
