This report shows the status of agents in the split/skill and cumulative split/skill statistics.

Here are some things to know about this report:

• Call center managers can use this report for large numbers of agents in one split or skill, and need split/skill status but do not want to consume the PC resources required to display individual agent status of many agents. Call center managers can use this report to see the totals and averages for a specific split or skill up to a certain point in the day.

• The database items for the Graphical Split/Skill view report are stored in the csplit (current interval), hsplit (intrahour interval), and psplit tables.

• This report uses the Split/Skill View input window. See Split/Skill report input fields for input field definitions.