In an Avaya Aura® environment, your administrator can create a call pickup group by connecting multiple telephone extensions. For example, a pickup group might contain the extensions of everyone in the payroll department. That way, if someone calls a payroll extension, anyone in the department can answer the call.
Your administrator must add you to a pickup group before you can answer an incoming call to a group member from your extension.
Avaya Vantage™ supports the following call pickup options through the Expansion Module application:
Group Call Pickup: You can answer a call on behalf of a member of the same pickup group.
Extended Call Pickup: As a member of a pickup group, you can answer a call to another pickup group by dialing the number of the pickup group in the extended pickup group.
Directed Call Pickup: You can answer a call to another person directly by specifying the extension number of the ringing phone.
When call pickup is active on your extension, you receive alerts for incoming calls to another group member. The following are the types of alerts you might receive:
Both indicator lights for the Call Pickup button on Expansion Module blink.
Your extension rings.
The MWI LED on the device blinks.
Avaya Vantage™ Connect displays an incoming call pickup alert window, which is similar to the incoming call alert for a direct call to your extension. The alert displays the name and phone number of the person for whom the call is intended and the name, if available in the enterprise directory, and phone number of the caller.
