On Avaya Vantage™, when you are on a call using a third-party application, such as Skype for Business, and then you answer an incoming call on Avaya Vantage™ Connect, you might encounter a one-way audio path. This means that you have incoming audio on Avaya Vantage™ Connect, but no outgoing audio.
Cause
An application that uses the microphone gains exclusive access to it. Therefore, Avaya Vantage™ Connect cannot obtain the audio resources to support the incoming call.
Solution
End all active calls.
Initiate a new Avaya Vantage™ Connect call to the calling party.
