The following table summarizes contact management on Avaya Vantage™ when deployed with different communication systems and telephony applications:
Active telephony application on Avaya Vantage™
Avaya Aura® contacts
(PPM or Avaya Aura® Device Services)
IP Office directory contacts
BroadSoft directory contacts
Avaya Vantage™ Connect
Accessible through contact search: Yes
You can add, edit, and delete personal enterprise contacts.
Accessible through contact search: Yes
You can add, edit, and delete contacts in the personal directory.
Accessible through contact search: Yes
You can add, edit, and delete contacts in the personal directory.
Accessible from the standard Android Contacts area: No
Accessible from the standard Android Contacts area: No
Accessible from the standard Android Contacts area: Yes
Avaya IX™ Workplace Client
Accessible through contact search: Yes for enterprise contacts maintained through Avaya Aura® Device Services.
Avaya IX™ Workplace Client does not support enterprise contact search when using PPM.
You can add, edit, and delete personal enterprise contacts.
Accessible through contact search: Yes
You can add, edit, and delete contacts in the personal directory.
Not supported.
Accessible from the standard Android Contacts area: No
The rest of this chapter focuses on the contact management tasks that you can perform in Avaya Vantage™ Connect. For information about managing contacts using the Avaya IX™ Workplace Client application, see Using Avaya IX™ Workplace Client for Android, iOS, Mac, and Windows.
