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Using Avaya Vantage Connect
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Avaya Vantage™ Connect feature matrix
Last Updated : Apr 28, 2020 |
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Avaya Vantage™ Connect can be deployed in an Avaya Aura®, IP Office, or Open SIP environment. The functionality you can access varies depending on how the Avaya Vantage™ Connect application is deployed. The following table provides an overview of the key features supported in different environments:
|
Avaya Vantage™ Connect feature
|
Supported with Avaya Aura® deployments
|
Supported with IP Office deployments
|
Supported with BroadSoft Open SIP deployments
|
|---|---|---|---|
|
Make and receive audio and video calls
|
Yes
|
Yes
|
Yes
|
|
Emergency callsAn administrator must configure location-specific emergency numbers. For more information about when you can make an emergency call, see Emergency calls.
|
Yes
|
Yes
|
Yes
|
|
Hot dialingWhen hot dialing is enabled, you cannot make calls to any other numbers and access to call control features is limited.
|
Yes
|
Yes
|
Yes
|
|
Caller ID and call information
|
Yes
|
Yes
|
Yes
|
|
Support for multiple calls
|
Yes
|
Yes
For multiple line support to work on IP Office, you must enable the Call Waiting On feature for the user account. Otherwise the connection is treated as a single line.
|
Yes
|
|
Mute calls
|
Yes
|
Yes
|
Yes
|
|
Hold calls
|
Yes
|
Yes
|
Yes
|
|
Transfer calls
|
Yes
|
Yes
|
Yes
|
|
Forward calls
|
Yes
|
Yes
|
Yes
|
|
Toggle calls
|
Yes
|
Yes
|
Yes
|
|
Send all calls to voice mail
|
Yes
|
Yes
|
–
|
|
Extension to cellular (EC500)/Twinning
|
Yes
|
Yes
|
–
|
|
Missed calls indication
|
Yes
|
Yes
|
Yes
|
|
Call logs
|
Yes
|
YesIn an IP Office or BroadSoft deployment, call logs are local to the device.
|
Yes4
|
|
Feature Access Codes (FACs)FACs provide quick access to certain features without having to navigate to the UI option on the telephony application. Instead, you can just dial the FAC. Your administrator can provide the list of configured FACs. Avaya Vantage™ Connect does not have any UI representation for the FAC status. For example, if EC500 is enabled in Avaya Aura®, then the UI of Avaya Vantage™ Connect does not indicate that EC500 is enabled.
|
Yes
|
Yes
|
Yes
|
|
Message Waiting Indication (MWI)
|
Yes
|
Yes
|
Yes
|
|
Local conferencing
|
YesIn an Avaya Aura® deployment, you can add another user to an active call or merge two calls to create a three-way local conference call.
|
YesIn an IP Office or BroadSoft deployment, you can only create a three-way local conference call by merging two calls. Video conference is not supported.
|
Yes7
|
|
Join Avaya IX™ Workplace Client conferences You can join Avaya IX™ Workplace Client audio and video conferences as an over-the-top (OTT) guest user, but you cannot present or view a presentation.
|
Yes
|
Yes
|
Yes
|
|
PPM contacts
|
Yes
|
No
|
No
|
|
Local contacts, including Google™ and Microsoft Exchange contacts
|
Yes
|
Yes
|
Yes
|
|
LDAP directory contacts
|
Yes
|
Yes
|
Yes
|
|
BroadSoft directory contacts
|
No
|
No
|
Yes
|
|
FavoritesYou can add only local and personal contacts to your Favorites list. The Favorites list is saved locally on the device, but not backed up to and retrieved from the directory server.
|
Yes
|
Yes
|
Yes
|
|
Presence
|
Yes
|
Yes
|
–
|