You can choose to forward internal and external calls to different numbers. You can also set different conditions for forwarding internal and external calls. For example, you can choose to forward internal calls to another number only when your line is busy and forward all external calls.
The enhanced call forwarding feature is only available in an Avaya Aura® environment.
Navigate to the Avaya Connect Expansion Module application.
Tap the Enhanced call forwarding button.
Enable the following call forwarding options and enter the corresponding phone number to which you want to forward calls:
ADDITIONAL INFORMATION:
Unconditional Internal Calls to: To forward all internal calls to another number at all times.
Unconditional External Calls to: To forward all external calls to another number at all times.
Busy Internal Calls to: To only forward internal calls to another number when your line is busy.
Busy External Calls to: To only forward external calls to another number when your line is busy.
No Answer Internal Calls to: To forward internal calls to another number when you are not available to answer the call.
No Answer External Calls to: To forward external calls to another number when you are not available to answer the call.
Enter the extension number to which you want to forward calls.
Tap Enter.
STEP RESULT:
The feature button indicator turns green to indicate that advanced call forwarding is enabled.
