UM Alert 1: Internal Error

N/A

Contact Avaya Support.

UM Alert 2: Uncaught exception — restart required

N/A

Restart Usage Metering by using the sudo um-restart command after one minute.

UM Alert 3: Service suspended until updated License Terms are accepted

N/A

Log on to the Usage Metering web interface and accept the terms that are displayed.

UM Alert 4: Updated License Terms declined — software uninstalled

N/A

Restore Usage Metering from backup.

For more information, see Usage Metering restore.

UM Alert 9: Email send failed

• Invalid SMTP server configuration.

• Network outage.

• SMTP server outage.

Check the SMTP configuration and the SMTP server.

For more information, see Configuring SMTP mail server to send email notifications

UM Alert 10: Snmp trap send failed

• Invalid SNMP server configuration.

• Network outage.

• SNMP server outage.

Check the SNMP trap server configuration and the SNMP server.

For more information, see Configuring alerts

UM Alert 14: User {EMAIL} locked out

The number of permissible consecutive failed login attempts by user is reached.

Unlock the user account.

For more information, see Enabling or disabling a user account.

UM Alert 30: Failed to connect to data source

• Invalid data source configuration.

• Network outage.

• Metered solution element server outage.

Check the data source connection address and credentials.

For more information, see:

• Adding an application to the Avaya OneCloud Subscription system

• Create Application page field descriptions

UM Alert 32: Failed to upload collected data

• Network outage.

• Man-in-the-middle attacking web proxy is configured, but the web proxy’s CA certificate is not installed.

• Check your internet connection and the HTTPS path.

• Install the web proxy’s CA certificate.

  For more information, see Usage Metering Collector cannot recognize a web proxy CA certificate.

UM Alert 34: Primary data source failed — data collection succeeded from Secondary data source

Primary credentials failed, but Usage Metering was able to collect data from the Secondary system.

Rectify the Primary credentials for the data source.

UM Alert 35: Deleting local collection folder structure failed

The cleanup task failed to delete the empty folders in the local upload folder structure.

Examine the log files to view the reason for the deletion failure.

For more information, see Viewing the recent logs and downloading the log files.

UM Alert 37: Recollected data for meter

The data is recollected for a meter for which meter collection has failed in the past.

This is an informative alert.

UM Alert 100: Disk space is below threshold

N/A

Free up your disk space, or use a server that has the required disk space to run the Usage Metering software.

UM Alert 101: A certificate is about to expire

N/A

Install a new SSL certificate.

UM Alert 102: A certificate has expired

N/A

Install a new SSL certificate.

UM Alert 104: Auto-update of avaya-usage-metering rpm failed

The upgrade is incompatible with the previous release.

Do the following:

1. Stop the current Usage Metering instance.

2. Install a new Usage Metering Collector on another server.

3. Install the avaya-usage-metering rpm.

4. Restore from backup.

UM Alert 105: Unable to check for update of Usage Metering

Man-in-the-middle attacking web proxy is configured, but the web proxy’s CA certificate is not installed.

Install the web proxy’s CA certificate.

For more information, see Usage Metering Collector cannot recognize a web proxy CA certificate.

UM Alert 106: Avaya Usage Metering update applied

N/A

This is an informative alert.

UM Alert 109: Avaya Usage Metering server started

N/A

This is an informative alert.

UM Alert 115: New orderable service provisioned and available to configure

New orderable service is added in the current offer.

This is an informative alert.

UM Alert 600: WebLM Operation Failed(<operationName>) for WebLM <WebLMName>

• Failed to register the Usage Metering Collector with WebLM.

• Failed to unregister the Usage Metering Collector From WebLM.

• Failed to retrieve the HostId From WebLM.

• Failed to install the subscription license file on WebLM.

• Failed to share list of allowed applications with WebLM.

• Failed to clear the list of denied applications from WebLM.

• Reregister with the WebLM.

  For more information, see Editing a WebLM server.

• Manually synchronize the Usage Metering Collector with the WebLM.

  For more information, see License and software enablement.

• If the problem persists, contact Avaya Support.

UM Alert 601: Subscription License Generation Failed(<operationName>) for WebLM <WebLMName>

• Subscription license creation request failed.

• Subscription license retrieval failed.

Usage Metering automatically retries to retrieve the subscription license file within 48 hours of the license generation failure.

However, if the problem persists, contact Avaya Support.

UM Alert 602: Failed to install Subscription license

WebLM sends an error code other than 200 OK.

The system automatically retries to install the subscription license file on the WebLM server within 48 hours of the subscription license installation failure.

You can also re-register Usage Metering Collector to the WebLM server. For more information, see Editing a WebLM server.

However, if the problem persists, contact Avaya Support.

UM Alert 603: State Operation For the System Failed for system <systemName>

• State retrieval failed.

• State Change trigger failed.

• State Change event status retrieval failed.

Contact Avaya Support.

UM Alert 604: Unconfigured applications tried to access the license for WebLM <WebLMName>

An application that is not configured on the Usage Metering Collector tries to acquire the subscription license from the WebLM.

Configure the application on the appropriate Usage Metering Collector and remove the application from this Usage Metering Collector.

UM Alert 605: Collector is not able to reach WebLM for WebLM <WebLMName>

N/A

• Check if there are any network problems.

• Ensure that the WebLM server is running.

UM Alert 606: IX Subscription License has been successfully Installed

N/A

This is an informative alert.

UM Alert 990: Test Alert

• You click TEST ALERT on the alert configuration page.

  For more information, see Configuring alerts.

• Usage Metering Collector has sent an SNMP keep-alive trap message.

  For more information, see Enabling SNMP keep-alive trap messages from Usage Metering Collector.

This is an informative alert.